Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I've looked through the various posts and do not see anything that is specifically addressing how to do this. Right now, my Dropbox file is synced to my desktop so that files are visible either through the web or on my desktop. I need to move the automatic sync from my desktop to an external ****** drive to free up space…
Hi all - I am the creative director at a small creative studio and Dropbox's selective sync feature is a great way for our team to have the seamless experience of working with our files locally, whether they are in-studio or remote. However, there is a catch to this feature that stops it from being as efficient as…
Hello everyone, I’m struggling to understand how to use Dropbox for team‑wide collaboration. My main issue: when I share a folder with people outside my company who are on the free Dropbox plan, that folder counts against their 2 GB limit which is tiny. Is there a way for me to let them use my paid storage so they can both…
Hello, Yesterday I uploaded a folder from my ONEDrive storage on my old pc, but today it is still not viewable/accessible from my mobile/other pc. What could be the problem? Thank you! Best regards, Henrik
This just started happening yesterday when I was taking screenshots for an article. My screen capture utility is set up to save to my Dropbox. I read the help center article but it doesn't tell me how to solve this problem. I have Dropbox Basic, so I can't contact support. "Help me, Dropbox Staff, you're my only hope!"
I was hoping to avoid uploading and downloading a 125GB file multiple times that I already have in WeTransfer. Other services allow for a dedicated email address to send large files to that will automatically add those files to storage. Perhaps you could convey that to your product management team as an enhancement…
I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox? Why is this happening? I am not the owner of the files I am trying to download, and I am pretty sure the owner of the files pays for the…
Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in the registry to make sure they weren't bumped out by OneDrive and Google but this is not the case. I'm not sure how else to get…
Suppose I create a 'read only' shared link for a file. Anyone who has the URL link can access the contents of the file but cannot modify the contents of the file. Now suppose I give the URL link to 500 people. I want those people to be able to read not only the current content of the link but also all future content of…
Over a month ago I uploaded some files to share with a client and since then some time after, the website seems to be glitching and the files show as a flashing on the screen and I can't get the site to work after I click on share or anything else and freezing starts. This is still going on and I have installed 3 different…
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