Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Suppose I create a 'read only' shared link for a file. Anyone who has the URL link can access the contents of the file but cannot modify the contents of the file. Now suppose I give the URL link to 500 people. I want those people to be able to read not only the current content of the link but also all future content of…
Over a month ago I uploaded some files to share with a client and since then some time after, the website seems to be glitching and the files show as a flashing on the screen and I can't get the site to work after I click on share or anything else and freezing starts. This is still going on and I have installed 3 different…
I have recently installed the Dropbox application to my computer, and when I add or delete or rename files on my computer, it updates online and vice versa. However, none of the files that I have always had in the online Dropbox are appearing in the computer Dropbox folder. Do I get all those files down into the desktop…
I am a tax preparer in Canada and am having an issue with sharing files with one of my clients. In the past I have created a folder and shared with my client an invitation to put information into a folder which I hold on my dropbox account. After their tax return is complete I put their confidential tax return and…
Hi, I have already activated selective sync and selected only 150GB worth of memory to be stored locally. However, my hard drive is still full with the same Dropbox files that I selected to be online-only. What can I do?
Hi, Interesting. We have a Dropbox Standard package for our company. I'd like to share a project folder and its content with a client and that he can synchronize on his computer (in Windows). Is this possible with a shared link? Regards,
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my…
So I am using Dropbox for desktop. My pc became dead and I was syncing all the files to Dropbox. While I can access the files on Dropbox website, I am little confused if I again install the Desktop app on my new pc. these files automatically sync to my new pc. Suppose I get my old pc repaired and uses Dropbox from there…
The new Transfer Window animation where it animates the files being packaged up in a gift box is unnecessary and is adding sometimes upwards of 15 seconds while I wait for the "copy link" button to be available. This used to be a nearly instantaneous process with no delay. All of my files are already uploaded to dropbox…
That is nice for Apple users. Does not work for android or win 11.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.