Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I've uploaded photos/videos/files from my phone to dropbox for years. I rely on this for work. In the last, say month, when I try to upload anything from my phone to dropbox, the files are visible on dropbox on my mobile, but they are not visible on the same dropbox account on my computer. This is extremely frustrating as…
For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated. I am using an iPad Pro 11" first generation. I am an ebay Powerseller. When taking pictures of my purses to sell and dropbox over to my Desktop PC then upload to my ebay store my pictures will not change to jpg format. They stay in…
I wish the Transfer feature had a way to send a viewable link that you can't download. I have some files that I need to send securely ASAP, but I by just sharing one file normally, I can limit downloads, but not the users able to access them. When I try to secure the link with the "Only People Invited" option, they still…
A friend and I want to share and work on files in DropBox. Before investing we woud like to try this in the basic version, but we do not want to have the files on drive C:, instead we would like to shift them to a different drive but do not want to loose automatic sync. According to the DropBox Online Manual it should be…
Hello, I was surprised to find out that file requests can only be created using the website. Why wouldn’t this be possible in the mobile app as well? Thanks, DBoxTips P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.
As the title says, I'm not getting notifications when a file has been added to a shared folder that I created. I can see that something was added if I view "Sharing activity," but I'm not getting notified. In fact, when I click the bell icon to view my notifications, the last notification I have is from last month... so,…
Hello. Dear Dropbox Support Team, I hope this message finds you well. I am writing to formally raise a complaint regarding the repeated suspension of my Dropbox public links due to alleged “excessive traffic.” Over the past 10 days, I have been receiving daily email notifications informing me that my public links have been…
I recently applied for a ****** as a Frontend Software Engineer at Dropbox, but I got an email saying the following: "Hi, Thank you for your interest in the Frontend Product Software Engineer, Design Systems position at Dropbox! As a Virtual First company, Dropbox’s location strategy is focused on distributing our…
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
On iOS, when I save an image from Safari to the Dropbox app, before saving, the file name shows as a url file (and saves as a URL). I suspect today’s update causes this, because I was able to do this last night. I long press on an image > share > save to Dropbox At this step, the expanded menu recognizes the file type is…
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