Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I got a notice last week saying my public links have been temporarily suspended for generating excessive traffic. I looked at links, and I don't have very many - and haven't added any new ones in a long time. I clicked the link to remove the suspension and it worked. Then I got the same message again and the link now won't…
Helllo I have been receiving emails "your Dropbox public links have been suspended for generating excessive traffic" . Weeks ago I deleted the file and even all other shared folders. Yet I am still getting this message with no way to resolve it other than the suggested "upgrade your plan". Which I don't need the capacity…
I use Selective Sync on my laptop PC. Everything works well and I have no problems. However, sometimes I would like to use File Explorer" to view ONLY locally stored files, and not ALL of the files in Dropbox that are stored in Dropbox online (and also some of them locally on my laptop.). Another way of asking . . .…
any ideas why this might be happening so much? photo here -
Hi everyone, I’m having an issue where all the files I receive from my teacher via Dropbox arrive locked (with the “Locked” checkbox enabled in the macOS Get Info panel). I can manually unlock them by right-clicking each file and unchecking the “Locked” box, but it’s very time-consuming when there are many files.…
I'm consistently getting a "We’ve interrupted your sharing activity. For details or to contact support, read our help center article" error when the (MacOS) screenshot app saves a new screenshot to a Dropbox folder. I don't seem to be over my limit, malware and virus scans are clean. Any thoughts?
A new folder "Camera Uploads" has recently appeared in my online acct but I don't know EXACTLY what I did wrong to create it. I did import pix on to the local HD using Picasa photo editor but must have specified somewhere to also upload to DropBox. Since it is more than 1GB this existing fldr must be removed and any new…
Hi, Dropbox tray icon says it is "Connecting..." forever. I cannot see the list of the latest modified files as it used to show or use the tray, actually. I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose) The currently installed version of Dropbox is 149.4.4568 I also don't have the "Early…
Hello - I'm sharing a link for a folder, which includes all of the right files. However, the title of the folder is not accurate when sent by shared link. The folder name is accurate in DropBox, but when I share the link, an old folder name appears instead. Where can I update that for the shared link to reflect the current…
I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take a moment'. It seems that the app can at times connect to internet and upload my files, but most of the time it gives the…
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