Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal
Using a M3 Ultra Mac Studio, Sequoia 15.5, with Dropbox v239.4.8301 running on an external drive. This issue has been an issue since last June, and I have been lucky to avoid any major issues until today. Whenever I restart/shut off and turn my computer back on, Dropbox always has to go through the process of re-indexing…
One of my editors received this message. Isn't this against the whole point of dropbox and sharing files?
Device (MacbookAir) Operating System/Browser (if using the web) macOS26.31 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue Hey - I'm following the instructions to simply drag in the new file with the same filename, but nothing happens, the file doesn't appear…
I checked the help center and could not find answers. The only information provided was "Couldn’t complete share". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center. I've been using the same shared link for 15 years for employers to see my…
I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with!…
I can't generate sharing links because I keep getting a phishing error. I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message. This is content I uploaded to the folder so I can't understand why this is happening.
Device (iMac) Operating System/Browser (if using the web) Big Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…
hi guys, i just bought dropbox for it to automatically backup a folder of my work while always syncing the newest versions and changes that i make for it now i figured that if i want it to sync, it will take about as double as storage on my mac (which is really weird and annoying for me but ok), and now i want this sync…
Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…
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