Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I am trying to share a folder with a family member. But I keep getting an error stating my sharing activity has been suspended. The help center is pretty useless in helping me figure out the issue. Please help
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the…
Hello, I'm on Macbook running Sequoia 15.4 I can't create a New folder inside the Dropbox folder. As you can see in the screenshot below, the New Folder option is being greyed out. This is so frustrating because I can create a new folder just fine on any other folder outside Dropbox. Fyi, I can create a new folder just…
How do I fix this issue? I cannot share any content. Couldn’t complete share. We’ve interrupted your sharing activity. There is no way to contact support, and the error message offers no help as to why sharing is blocked and how I can fix it?
Last night, I accidentally caused my disk free space to go below 5GB. Dropbox decided to silently move all files to cloud and deleted all local copies, keeping just "links" (names a cloud+downward arrow icon next to it), WITHOUT notifying me!!! This happened without my knowledge and cause a few other apps that depends on…
It would be really helpful if Dropbox offered an Upload New Version option. Both Google Drive and Box have this feature, and it makes file management much smoother. In Google Drive, you can right-click a file, go to File information, Manage versions, and then upload a new version while keeping the same file link. In Box,…
I've updgraded my account and still cannot share files. I have requested assistance and nothing has changed. I see the following: "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." Please help
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There is nothing special to distinguish that files that won't sync. Some folders show syncing even though everything in the folder…
the share folder link, view only, still allowed the recipient to DELETE or RENAME the file in Dropbox! I want to limit View to viewing and downloading. How do I remove their option to delete and rename??
Hi, Does anyone have any solutions? Tried several times in drag and dropping multiple files to upload to a folder, but each file seems to upload one after the other. I've emptied the Dropbox cache, but that hasn't done anything. And I have a fibre connection of around 110mbps on a stable wired connection? Can anyone help…
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