Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
It would be really helpful if Dropbox offered an Upload New Version option. Both Google Drive and Box have this feature, and it makes file management much smoother. In Google Drive, you can right-click a file, go to File information, Manage versions, and then upload a new version while keeping the same file link. In Box,…
I've updgraded my account and still cannot share files. I have requested assistance and nothing has changed. I see the following: "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." Please help
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There is nothing special to distinguish that files that won't sync. Some folders show syncing even though everything in the folder…
the share folder link, view only, still allowed the recipient to DELETE or RENAME the file in Dropbox! I want to limit View to viewing and downloading. How do I remove their option to delete and rename??
Hi, Does anyone have any solutions? Tried several times in drag and dropping multiple files to upload to a folder, but each file seems to upload one after the other. I've emptied the Dropbox cache, but that hasn't done anything. And I have a fibre connection of around 110mbps on a stable wired connection? Can anyone help…
I can't get one of my devices (MacBookPro) to sync or upload any files. It appears to be hung on syncing some files. I've tried...: * switching files from "available offline" to "online-only" and back-- often it refuses to change, and worse, it loses its sync icon-- neither cloud or green check is visible. * changing my…
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I exceeded my traffic limit and was blocked. I click on the “here” button to unblock my account. I pass the security check, click on the “continue” button, and get a message saying “unable to unblock account.” its ru
Hello! I back up my Mac with Time Machine to an external hard disk that is APFS formatted. When I go to manage backups in the Dropbox desktop app settings, this hard disk is not displayed for a backup, only the Mac. What could be the reason for this problem? Thank you! Phil
Through file requests, is it possible to allow people to upload to separate folders? Right now all the uploaded photos are going into 1 folder. There doesn't seem to be an option for users to select which folder to upload to.
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