Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi, I'm new here and I'm trying to figure out a problem. So our website has embedded a shared Dropbox link to host the files so I can upload them to a server but it is a common issue that it is not syncing with the website. I have already tried to clear caches, checking fire wall, anti virus, network connections but…
I have a large, 165 GB file that my local computer can in no way accept into its Dropbox folder and then select online only. I have read that I can go Dropbox on my browser and upload a file directly to my account on the https://www.dropbox.com/home page. The first issue I see is that I can't select a folder to put it in.…
I'm trying to share a folder and keep getting the error message: "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I've read the article but it's not helpful for next steps because I have no idea which of the issues is causing this error message. I'm on a basic plan…
I cannot share my files anymore. When attempting to I am getting this message below "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I have read the help centre article but am none the wiser. Is there anyone here from Dropbox that can help as customer support is…
I have a Plus account which I upgraded to be able to share my wedding photos with family and friends. When I sent the link to the folder to my father, he was immediately asked to pay £8 and set-up his own account. Plus he's now been bombarded with emails from Dropbox. Have I misunderstood what Dropbox can do? I don't want…
I'm doing some work for a company and would like to upload large files directly to their Dropbox folder. However, I have a free account, and the research I've done makes it sound like I can't join the folder because I don't have enough storage. Do I really have to purchase a subscription just to upload files to someone…
I am backing up an external drive on macos and it seems to be stuck updating a pdf that has a hash for the filename - probably a mail attachment deep in a mail directory. Unlike a couple of toher files, where VBackup has alerted me to illegal characters, there is no notificaiton. Aside from searching for that file and…
hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full uninstall, signing out and back in etc etc - nothing working. any ideas?
That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
I received a request through Dropbox, to allow a complete stranger to access a file. ...a file I've never shared with anyone, and should only be visible to me. The file is a PNG and is something I named, which is less likely that someone could guess. Its not a complex named file, but too many coincidences. How is someone…
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