Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account…
I have been away from Dropbox for a while, but need to start using again to share photo folders. I have uploaded photos in folders to Dropbox, and when I want to share them, there is no "box" that appears to click on (used to be located next to the file when the file is clicked or hoovered over) that would say "share". I'm…
Hi. I met someone at a concert and recorded a video of him interacting with the singer, and would like to send the video file to him. He gave me a Dropbox link to upload the video, but when doing so using the Dropbox Android app, I get a notification of "Upload stopped. Your Dropbox is full." Is this referring to MINE or…
Hello, I have all of my dropbox files synced from the cloud to my ******-drive. It's a 2nd drive I have rather than my main drive. I use my own Windows account account. My question is.... can my wife log in via HER Windows user account and also use the same dropbox account and the same files on our '2nd drive'? If she logs…
Hi there, I have an old Macbook air with a load of folders in the Drop box. I've migrated all of my files to the new Macbook Air, but it's not seeming to sync. I managed to get a folder which was on my desktop into the new mac Drop Box, but there's none of the previous folders.
I have Dropbox installed on Mac OSX 15.5. I have opted out of File Finder and chosen Selective Sync. I want some of my filers to be offline and others to be online only. But the ONLY files and folders I see in Finder are those I have set to be offline. There are no icons and no Dropbox integration with the Right Click…
Hello I have a cloud icon on Dropbox files until I click them. Because of that my files are unavailable offline. Files were uploaded from another device, I opened Dropbox app and when back offline. I want to have all of my files available on my ****** drive, especially when I'm offline. I think I have the correct settings…
Hello, After years of not using my Dropbox account I logged in and when I tried to share a file I was greeted with: Error in call to API function 2 sharing create shared link with settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of…
My activity is not visible to other users. There was no problem two hours ago, but now it suddenly doesn’t work The file appears to be up to date, but on other people's computers, it’s clearly not. Please help me
Hi, I'm new here and I'm trying to figure out a problem. So our website has embedded a shared Dropbox link to host the files so I can upload them to a server but it is a common issue that it is not syncing with the website. I have already tried to clear caches, checking fire wall, anti virus, network connections but…
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