Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device Macbook Pro M5 Operating System/Browser (if using the web) Tahoe 26.0 Dropbox App Version/Browser Version 243.4.6956 Question or Issue I have an existing Dropbox account, linked to a phone, my old computer, now my new computer. Due to limited hard drive space, I specified only a few folders and files be available…
Why this matters: current single-file approach breaks common industry project workflows with repeated folder structures. The industry solved this problem years and years ago with .gitignore, now you decide to throw that out the window for a large one at the top. As someone who works on lots of different unity projects, I…
Is viewing with download disabled for free accounts? (I am on a free account) When I go to share (and subsequently generate a link) I now see a mandatory choice of either 1) editable or 2) viewable only. The software defaults to editable (which I think I was inadvertently using for a while and NOT what I want). When I…
Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Available Offline, any new files I upload automatically download offline for me. However, for the other user, even though their folder…
When I go to copy a link to share a file, something I do almost daily, Dropbox blocks the attempt, telling me that they have interrupted my sharing activity because your files might contain phishing content. I worked through all of the chatbox suggestions until it started repeating itself. This is impacting our team…
Dropbox Plan (Personal) Are you a Team Member or Admin? () Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (Phone.) Question or Issue I have shared a folder and set permissions to view only. I want to give edit access to a single file within the folder,…
Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…
I use Dropbox across two desktops, one laptop and an Android phone, primarily for synching, less for sharing. On the laptop, I would like to store all files locally that were opened in the last 12 months, on any connected device. Is that possible?
Device PC, Mac Operating System/Browser (if using the web) Windows 11 We use the free version. Question or Issue We use dropbox to share pictures for our camera club. Lately we have been having issues with members seeing a different set of pictures in their PC folders then what is on the web. As well, what members see on…
Won't let me share my own files due to apparent phishing content? I need to copy and share links to my folders and files in order to share to clients and I keep getting an error message saying you have interrupted my sharing activity. Any help would be appreciated to get my account unlocked from sharing files please.
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