Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I cannot make a folder within dropbox or save any document or file directly to Dropbox. If I want to put something in the Dropbox, I have to do a manual transfer every time. I am the admin of my Dropbox and my colleague has no problem doing this. A banned symbol is shown everytime I attempt to drag a file from my computer…
Hello, when I receive a text message with image from an iPhone user, I download the image to my phone but it does not show in my camera upload folder. I have been reading there are ways Dropbox will convert the file as well, but the information I have seen seems to be only for iPhones. I looked into my settings and there…
I am having problems witht he Dropbox badge that shows when you open files * My badge is now detached from files. * It use to show with every excel file I opened. * It disappers, and I have to minimize the file to get it back * It does not move with the document when using multiple screens. * The datails shown on the badge…
The netball coach asked me to share 4 game videos with her to download and delete but for a very short time I was over my account limit. The link to unban myself does not work, and I've waited weeks (i.e. beyond 24hrs). I use Dropbox all the time and have done so for years without issue. This is the first time I've had…
I am having trouble with Dropbox on a new Windows 11 PC. It is a bit confusing so bare with me... I used a program called "PC Mover" by Laplink to do transfer my old Win10 PC to a new Win11 PC - it transfers data as well as OS settings and apps. It went very well (I have done this dozens of times) but the one thing that is…
Hi all... I just migrated to a new computer. I thought Dropbox would know what to do, but now there are tons of "selective sync conflict" folders and my dropbox is suddenly full?! Now that this is happening, how to get out of this situation without it becoming a horrible mess (if it isn't already?). I really wish Dropbox…
For the last couple of weeks we've been unable to share files, and of course prior shares are no longer working. We upload files each week, no particular change about those (zip file and PDFs), and we're reasonably sure there's nothing dodgy about/in those files. There seems to be no way of finding out what's triggered…
Hallo everyone, A shared folder that I had access to, till two days ago, has suddenly disappeared from my Dropbox. It's not visible in the "Shared" tab anymore, and I can't find it among the deleted files either.The folder owner cofirmed that she did not delete the folder or remove me from the shared access. However, the…
Others have updated some files, but I am not seeing any of the updates come through, yet my dropbox says there are no syncing issues.
A few months ago, I was asked to set up a dropbox folder for a work project. I set it up and invited my collaborators to the folder. Fast forward a few months, and one of these collaborators is claiming that I messed up because they had no idea the folder existed - definitely not true, as this particular member was the one…
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