Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I bought a new laptop with Windows 11 and enough storage to download my iTunes folder. There was no iTunes folder maybe since it was online-only on my last laptop. I tried creating an iTunes folder on the laptop inside of the Dropbox folder and it says something like iTunes (sync issue). How can I sync this (huge) folder?…
Until May 18, all the photos I take with my iPhone (iOS 18.1.1) were automatically sync'd into my Dropbox Camera Uploads folder. Since then, the new images are not going into the folder. My phone is fully charged, on strong wifi, and I haven't changed any settings. How do I get it to continue uploading photos to the Camera…
Can’t share file. "We’ve interrupted your sharing activity" error. For some reason can't share my files anymore — getting error: "Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content." how to solve this issue?…
Hi Dropbox team Having a similar issue to many other users on the ****** application page, where the page just sends me back up to the top after clicking "submit". Have checked carefully that none of the required entries are missing, as well as clearing cache and trying to submit via Chrome and Edge + Incognito. There is…
I noticed that, whenever I'm uploading a requested file on someone's folder, Dropbox change its name. Is someone else experiencing the same issue?
as I was saying. I ACCIDENTALLY moved the Parent folder where 100 people using that folder for a company to my OWN SPACE FOLDER.. how to UNDO?
Hi, I have existing folders in Dropbox that are not showing in my MAC Finder (OS 15.1 Sequoia). I have checked articles in this Help section, without success. The MBP is a few months old. I installed and configured access to my long-lived Dropbox Plus account. The lack of folder access and functionality has just been…
I added a previously used email address while sharing a folder and dropbox invented a name for the user..how to fix this? Is there some way to edit an "address book"?
Hi, I received a shared Excel link which I can see when I click the email link. How can I save that link to my comptuer so that when the owner makes updates, I will see those updates on my computer automatically.
I am a long-time user of DropBox, having been a very early adopter. I have used the program successfully across several computers, phones and tablets, pretty much without issues. However, I recently moved to a new laptop, Lenovo ThinkPad, and now something is different. Files added to DropBox on another computer, don't…
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