Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi. I'm transferring lots of files, and using the toolbar popup to view sync progress. However, it closes when I start my next transfer. Is there a way to keep it open, or another tool? TIA
Hello, I tried to share a folder with someone as I always do and I got the above unexpected error. It was a ****** folder containing many applications (some of them freeware, some others along with their license files), PDF support files for applications, for devices (manuals, software manuals, etc), many drivers of…
Hi Dropbox Community, I’m having an issue with the Dropbox Desktop app not syncing after updating to macOS Sequoia 15.0.1. Files are stuck in “Syncing” status with no progress. Details: * Setup: Dropbox Desktop app v203.4.4858, macOS Sequoia 15.0.1, MacBook Pro M1, Dropbox Plus plan. * Issue: After the macOS update on July…
This might have been covered previously but I can't find it. Is there a way to see all the recipients in the file activiy list, not just one name plus some number?
My Dropbox for Windows app is currently updating. The sync settings seem to have changed to be more compatible with Windows, I take it. It's still currently indexing, but anyway. I notice that instead of the green circle for an offline file, and the green check in a white circle for a folder that's partly online and partly…
When I share a folder with someone outside of my Dropbox team they are prompted to ask to join the team. This causes confusion because I do not want them to join the team. Is there away to adjust this?
I was trying to share my folder but just cannot, without reason, how can I do?
I work with multiple partners who all have their separate Dropbox shared folders which I do not own but have edit access to. Our team continuously adds new assets/folders (all the same) to each of the partner's folders but I have to add them all separately to their accounts/copy the first one I upload. Is there a way to…
I bought a new laptop with Windows 11 and enough storage to download my iTunes folder. There was no iTunes folder maybe since it was online-only on my last laptop. I tried creating an iTunes folder on the laptop inside of the Dropbox folder and it says something like iTunes (sync issue). How can I sync this (huge) folder?…
Until May 18, all the photos I take with my iPhone (iOS 18.1.1) were automatically sync'd into my Dropbox Camera Uploads folder. Since then, the new images are not going into the folder. My phone is fully charged, on strong wifi, and I haven't changed any settings. How do I get it to continue uploading photos to the Camera…
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