Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Starting this week, my Dropbox has been constantly syncing thousands of files, which never seem to end. The file number does not just descrease. It aslo increases as shown in the video below (Sorry it is in Korean. It says syncing on the app, while the hovering window says indexing.) I tried following, which did not solve…
I use two devices - one office, one home. Aiming to access my devices offline, I started using Dropbox so that I could see my Desktop files of both devices in my Dropbox web and mobile application. In this way, I could access files and folders in my office device at home. However for some months ago, I lost this…
Whenever I share a link to a file on dropbox I get this error: This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side. This is important as I am sharing documents with other people – at the moment they…
Hi. I have two dropbox folders on my ****** drive. When I use the app to access my computer folder, it takes me to Dropbox (Personal). I also, however, have a folder in the same location that's called simply, Dropbox. Both folders have the exact same files (I checked number of files and file size). So both are syncing. The…
Hi, My user able to log in to both personal and business Dropbox accounts on PC. However, only personal account has successfully completed indexing and syncing. Business account has been stuck in the indexing phase for two weeks, and no files have appeared—only the Dropbox cache folder is visible (need to unhide first).…
I have tried this for hours and hours and it will not work. I have tried the app and the desk top version. I am doing everything correctly. Make a link for viewing only, set my password, set expiry date and copy the link. When the link is copied into my email and sent to the designated person. They are prompted to login to…
Hello. I'm running Dropbox on Mac OS 15.5, and have been happily using File Provider with Dropbox on an external drive for a few months. Suddenly, two things have happened: I have dozens of files thrown (from random folders) nto my Dropbox root, with "(Selective Sync Conflict)" appended to their names. Most of these are…
Suppose I have a folder structure as follows: Folder A contains File A and Folder B. Folder B contains File B. Something like: Folder A |- File A |- Folder B |- File B The expected behaviour is that if I choose "Selective Sync" and click only "Folder B", this should locally sync Folder B and File B, but not File A.…
My Dropbox stopped syncing on June 20 and I contacted you on June 23 for help. June 30 is the last time I've heard from anyone on your team—NO attempt has been made to help me troubleshoot, and my laptop is completely unusable without the ability to sync files with my desktop and my colleagues. I am desperate and don't…
I recently had Microsoft removed from my computer and replaced with Linux Ubuntu. I'm struggling with the learning curve. I have installed Dropbox and I have installed WPS Office. How do I have WPS Office let me save to Dropbox? (as I previously did in a Windows based system)
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