Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
My installation of Dropbox for Windows has just updated and I now see a sync status icon I've never seen before against most of my files, which looks like this. The sync icon I've always seen before looks like this. Some of my files have one of the above icons against them and some have the other, and I don't understand…
I shared a folder and sent a friend the link and it didn't work
This is the process I've always used, but now it's causing every folder to conflict. * Installed Dropbox on new computer, closed Dropbox * Manually copied all folders into its new location * Open Dropbox, it sees that all files are present; no downloading required. What is the process now for doing a new install without…
I don't understand what is happening with my dropbox. I have been using dropbox for a few years now. This is the first time the syncing is going crazy. Even when I set it to not sync, it syncs. Now I have (Selective Sync Conflict) folders all over my files. I was waiting for dropbox to finish syncing over 2TB of files that…
For reasons unknown, Dropbox opted to re-sync all files and folders. After waiting hours for this syncing process to complete, countless files and folders still show in Windows Explorer that the folder is awaiting syncing (the two circular arrow lines). All of these folders/files need to be available offline but I see now…
Why doesn't the support team know this then. Ive been trying to get this handled all week and been in multiple chats. I've been instructed to do two advanced installs and nothing seems to work. Im on a brand new iMac I got on Monday and did a fresh install of Dropbox. I can't see online/offline status icons in Finder and I…
URGENT help please! Don't see 'sync now' option to prioritise which files sync first. (There's another conversation with the same title, but dicussions have been close, so can't commet there, had to open a new conversation). I have Dropbox Plus. Apparently, Microsoft has made a major change these days and now all my…
Starting this week, my Dropbox has been constantly syncing thousands of files, which never seem to end. The file number does not just descrease. It aslo increases as shown in the video below (Sorry it is in Korean. It says syncing on the app, while the hovering window says indexing.) I tried following, which did not solve…
I use two devices - one office, one home. Aiming to access my devices offline, I started using Dropbox so that I could see my Desktop files of both devices in my Dropbox web and mobile application. In this way, I could access files and folders in my office device at home. However for some months ago, I lost this…
Whenever I share a link to a file on dropbox I get this error: This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side. This is important as I am sharing documents with other people – at the moment they…
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