Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
If I delete my personal Dropbox after canceled professional plan, will all shared links, viewing or editing , be deleted after 30 days?
Question or Issue Hello everyone, I use Dropbox to upload files to different services via HTTP requests. Before that, everything was fine and worked. But, a couple of days ago, I started getting an error from the service "An error occurred downloading file https://dl.dropboxusercontent.com/scl/fi/.../....mp4. The server…
I know this probably has been asked before, but I have Dropbox on both my phone and laptop. I drowned my phone and the new phone set up via google restore has Dropbox loaded but I don't recognise the interface and cannot figure how to set it it up to see my existing folders and files. All the prompts on the phone interface…
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact…
HOW CAN WE NOT HAVE "CREATION DATE" ? WHO THINKS "MODIFIED DATE" IS KINDA KOOKEY?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the…
Hello! I'm OCD and decided to create a folder specifically for a client's projects. The problem is we use AutoCAD and XREF linking, which breaks the link/xref everytime a different team member opens the file, because we have a different file path. I've tried many times to move the folder back into the main DropBox "All…
Device (Edge) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (231.4.5770 - found in app settings or About section) Syncing Status ("Up to date".) Question or Issue I've had this dropbox account for many years. For the last several months, I haven't been able to share the…
Device Computer using AMD Ryzen 5 5600X and 32 GB RAM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox Online Syncing Status I use Dropbox.com exclusively Question or Issue I am trying to share a file and get the message "We’ve interrupted your sharing activity because…
We use dropbox for education. Many students need files. Suddenly we get a hundred messages that we cant access our class files! Guess what? Dropbox had disabled our sharing and they didn't even give us any warnings or notice! Worst part: Their pathetic customer service!!! We chatted live and they weren't able to give any…
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