Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
How do I fix the "Selective Sync Conflict" issue, which is now present on three computers: new Mac mini, 2021 MacBook Pro and 2017 iMac? Two days ago, I installed dropbox on new Mac mini, with the intention of synching ALL files/folders on to mini hard drive. Yesterday, I noticed some files had downloaded green circle with…
i have been blocked from using my account for a week and support only answers one time per day (in the middle of the night in the US). Apparantely, they scrubbed my system (over 111,000 files) and found ONE LINK inside ONE .PDF (from 2022!) that they didn't like. And now they have blocked my account from usage for a week…
Hello everyone, I need to receive about 120 GB of files from a client via Dropbox. However, I suspect the client might only have a free Dropbox account—or maybe doesn’t have one at all. I know that using the “File Request” feature only allows uploads up to 2 GB per request. Could anyone advise the best way to receive such…
Hello, I work for a company that provides two-way radio programming software downloads for our end-user customer base. We have multiple links on our Dropbox but only one is giving us an error. The following is what we're receiving after re-uploading the software to Dropbox: Can't Share File Error in call to API function…
Dear Community I recongnized, every document i saved in the dropbox on my mac dous not sync. this started a few motnhs ago and I don not know why. The files are only available in the finder, but not in the web application or on my iphone app. I have a free dropbox plan
a friend sends me a request to share files for his drop box account, which has been working really well until this week, the files are never larger than 5GB and have been sharing fine, but this week now it states i can only share files up to 2GB how do i change this back to how it was ???
Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure. Now, they have shared more files but I can't download them. It says the function is disabled for all these files. Is that because they have not enabled it at their end? I just need to know if it's…
I recently changed the location of my Dropbox folder and now I no longer have my right-click menu. Dropbox is running and everything has been synced. I've restarted and reinstalled dropbox and it did not fix my issue. Latest version of Dropbox: 221.4.5365 MacOS: 15.4
My 2 4TB Sandisk external drives will not show up for Dropbox Backup. My 2TB Sandisk external drive does. The only difference between them is that the 2TB is APFS Case Sensitive and the 4TB drives are just APFS. I have tried the option key in Accounts and pressed the Reset Operating System Warnings many times. It does not…
When my salesperson changes a file on his laptop, the change shows in the file on Dropbox online, but fdoes not synch to my computer at home. What settin(s) must I change?
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