Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I've seen others posting for help with this in the community forums, so I'm here to try as well. I am attempting to apply for the Learning Program Manger (https://jobs.dropbox.com/listing/7098490/apply) position at DropBox. However, once the application is complete, when I click Submit Application, nothing happens. It does…
Device ThinkPad X13 Operating System/Browser (if using the web) Windows 11 Business Dropbox App Version (if using the app) 232.3. 5889 Syncing Status "Up to date" Question or Issue I created a new folder in my DropBox and moved some files to it. I then tried sharing it with a colleague but got the message that sharing was…
Question or Issue Hi. I am working on a project that involves putting numerous .pdf documents in a folder. (A mini library of sorts) My question is how to allow readers to access a specific file vs. accessing all files in the folder without having to share links for numerous documents. That is, readers may want access to a…
I have the same problem, and it's been over 5 years. I've tried to find the reason, but I've never been successful.
I've used the desktop app dozens of times to transfer or share documents, but suddenly, my recipient is getting an error message that says the zip file is invalid. The folder I'm trying to share is the one at top. As you can see, the blue icon looks different than the others, but I'm not sure why or what it means. Thanks…
I just copied all the files and data over to a Optiplex 7070. I have a folder for dropbox with files that I sync with dropbox on the web. Since the move I cannot access the local pc files unless I am logged into Dropbox.com. The files I cannot access have a file box icon over top the original icon for the particular file.…
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
I am encountering a 503 Service Unavailable error when trying to fetch files from Dropbox shared links programmatically using the fetch() API in my web application. The same link works fine in a browser, but fails when accessed through code. I have already converted the link to use dl=1 for direct downloads. This error…
Question or Issue I am working on MS Word docs and Excel docs on my two laptops. I keep all my documents in shared Dropbox folders. When I edit any doc in one laptop and Save it, even Save As, and then close it -- the old, unedited version is the only one that will open on the other laptop. It does not matter which one I…
MacBook Pro M1 16" 2021 Dropbox version 230.4.8797 "Everything is up to date" This was most likely triggered by recently using an old computer that hasn’t been used for a while. But regardless of that, I don't understand why Dropbox would create empty copies of online-only folders on my (current) machine. The most…
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