Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I always end up using some other service to send files because of the huge Login/Signup screen that appears upon clicking the download button and the actual download button is bullied to the bottom of the screen. It's really embarrassing, you're purposefully deceiving the user who I send the download link to by making them…
Good afternoon! Nothing has been downloaded to my drive, but it says there is no space available. I have also been given shared access, and these files are taking up space, even though they are all stored on the owner's drive. Why are these files taking up space on my drive? Because of this, I am unable to download my own…
I have the following problem: I shared some files with a company (as part of an application for a contest). I suspect that they did not actually view the files, and I would like to verify this. I understand that Dropbox Professional offers Viewer Info, which shows who viewed a file and when. However, I did not have this…
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Hi - I can't seem to unshare a folder. The option to Unshare isn't there when I click on Settings. It should be in the bottom left of the window. I may have given access to a nested folder back in the day. And I may have created a link to a file/folder. But I have hundreds of folders so I can't go through them all…
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
Hey! This is a very recent issue for me, it was fine before Every time I open a Dropbox link to a file that's already synced on my computer, I get this annoying popup saying the file is already synced (screenshot below). Can we please get a "don't show this again" option? It's super annoying when you're opening links all…
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck…
Can someone provide some sort of explanation why the (Dropbox) 'Request files' function has disappeared from the drop-down menu (Mac). The function is still possible, but now it is buried away and (as far as I can establish) only accessible via a browser. This really makes absolutely no sense whatsoever. If anyone could…
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