Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I am trying to upload video from my iPhone automatically and in the background. I want this to happen on cell data or WiFi and whether or not the app is open. The setting "Background App Refresh" is greyed out and cannot be turned on. It would be nice if I could put them in a folder to which they would not be deleted if…
After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been going on for days. How can I solve this?
We share folders and subfolders with clients (with various view and edit privileges), and after a project is complete, I like to move things to a history folder. I wish to remove all the external access from the folder prior to moving to the history. Due to the way subfolder permissions are managed, i have to search every…
Many companies are currently in the process of transitioning to Linux. It is time for Dropbox to better support Linux distributions such as Ubuntu and RHEL. Please add support for syncing both a Business and a Personal account at the same time on Linux. This includes a solution for switching between the two Accounts.…
When uploading a file to a folder it no longer pops up alerting me I’m uploading a duplicate file (which sometimes do by mistake if not deleted an email etc and forgot I’ve already done it lol!)…how do you turn this on again? Don’t know why it changed or stopped as I haven’t touched any settings. Thanks in advance for any…
Hi, I use the Dropbox Desktop app on a Nov 2023 Macbook Pro running Sonoma 14.7.4 It always used to show me how long it will take for my files to upload. Now it gives me no information. This happened before a while ago, I spoke to support, they got me to reinstall Dropbox. After that it showed me a progress bar, but no…
Same here. On my iphone when I select several pictures and choose save to Dropbox, it would tell me if there was a duplicate. In the last day or so, it stopped giving me that warning and instead places multiple copies of the file with a (x) suffix on the filename.
Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to…
I upgraded to version 428.2 yesterday and now my Dropbox app always shows my offline files as queued for resync when I launch the app. I just tested it by syncing my files, then closing and relaunching the app and every entry in my offline list has that little blue circle with the white arrows. The files are still…
Hello, I'm getting this popup error when I'm trying to join a shared folder. What can I do ? PS: I'm a free user.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.