Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I accidentally messed up two subfolders in my Dropbox folder, and deleted them. Dropbox was not running. I still have copies of those folders in my Dropbox account. How can I stop Dropbox syncing the changes to the cloud, i.e. deleting those folders from my account, when I run the app on my PC? I'd like to download them…
I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only allows 3 GB total if it was empty. Apparently the videos ranged in size from 500 MB to 3.5 GB. I do not recall seeing any of them…
I'll be uploading a zip to Dropbox within the next few days that is ~900MB-1GB. Within the first week it should see around 200-300 downloads, and in the first day possibly 100. While I'll have mirrors in other locations, this is the main service I'll be using to host and share the file. I'm curious to know which plan…
I am an MSP, and I have an issue with a user that has a Mac and the initial issue this morning was that he could not access his Desktop. The scenario: * M2 Macbook Pro - MacOS 15.5. * This machine was originally set up by using the MacOS Migration tool from his previous Mac (this was done a couple years ago). * This…
Please add Dropbox transfer access to the mobile app. I expected to be able to access ALL of my files I have on Dropbox from my phone, including those I have to transfer to my clients. Once they pay their invoice, I send them files and I can’t do that on my phone anymore since I switched to Dropbox.
Hi, I've seen lots of posts on this subject, but it seems that the only way for a basic member to resolve is to hope that an admin sees your forum post. There is no reason given why my sharing has been interrupted, so hopefully someone in the know will spot this post and come back to me. #fingerscrossed
Almost all my files are showing as "available offline" rather than "always available offline". How do I change this? When I right-click, the only options I get are make online only/ view on Dropbox.com/ manage ****** drive space. "Manage ****** drive space" lets me move files to online only but not to "always available".…
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
On chat support with Dropbox repeatedly and they lie saying they have very fast pipe for uploads i have a 25 mbps speed at home and Dropbox download is running at like less than 0.1 Mbps estimating 7 hours to upload one 2 gb video
Title says it all. My connection is wired. My UL speed is around 800mbps at this moment. It's taken **bleep** near a half an hour to upload a measly 2.79gb. Yeah so ******
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