Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi everyone, I’ve run into a problem related to how Dropbox handles preview metadata (title, image, etc.) and redirects when links are shared via pages that act as link aggregators (they collect group / invite links and redirect). For example, I have a page: indian Girls Group When a user shares a WhatsApp invite link from…
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It…
Device iMac, 2020 Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue I have Dropbox Basic. I am/was the owner of a Dropbox shared Folder. I deleted this folder over a year ago. However, this folder still shows up in people's Dropbox's, and several…
Issue: Dropbox sync silently hung for 24 hours on a single problematic file instead of skipping it or showing an error. This blocked all other files from syncing. When I contacted support asking to identify the blocking file, the CSR explained what 'sync' means instead of checking sync logs, and wasted 2 hours reinstalling…
Device iPhone 16 Pro Operating System/Browser (if using the web) IOS 18.6.2 (latest) Dropbox App Version (if using the app) 440.2.2 Syncing Status No status. "Camera Uploads > on" Question or Issue I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the…
I have used Dropbox for years to sync the Documents and Downloads folders of my home, office, and travel Macs (i.e., I can work on any of the three machines at anytime and they are all synced). Last year, I discovered that I heed to use symlinks to do this on a new office machine and so far, it seems to be working. Today I…
I always end up using some other service to send files because of the huge Login/Signup screen that appears upon clicking the download button and the actual download button is bullied to the bottom of the screen. It's really embarrassing, you're purposefully deceiving the user who I send the download link to by making them…
Good afternoon! Nothing has been downloaded to my drive, but it says there is no space available. I have also been given shared access, and these files are taking up space, even though they are all stored on the owner's drive. Why are these files taking up space on my drive? Because of this, I am unable to download my own…
I have the following problem: I shared some files with a company (as part of an application for a contest). I suspect that they did not actually view the files, and I would like to verify this. I understand that Dropbox Professional offers Viewer Info, which shows who viewed a file and when. However, I did not have this…
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
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