Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
I am trying to get a link to the file I uploaded. I used to be able to do that for about one hundred PDF files before. Since two months ago, I can no longer do that. I have used 262.8 MB and I have 2.75 TB free space. ********** I took one of a file that I have “Created” the link long time ago. Five minutes ago, when I…
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
I'm looking to share a folder with clients so they have a folder to upload files for me. I'm constantly using "Share Folder" as that's what it feels like I'm doing, but instead I should do File Requests, as the clients don't need to see any other clients' file submissions. Anyway, I can't get started on this, as the…
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Hi everyone, I’ve run into a problem related to how Dropbox handles preview metadata (title, image, etc.) and redirects when links are shared via pages that act as link aggregators (they collect group / invite links and redirect). For example, I have a page: indian Girls Group When a user shares a WhatsApp invite link from…
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It…
Device iMac, 2020 Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue I have Dropbox Basic. I am/was the owner of a Dropbox shared Folder. I deleted this folder over a year ago. However, this folder still shows up in people's Dropbox's, and several…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
