Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Issue So I've bought a new Mac and used the Migration Assistant to copy my old Mac to the new one. Having done that Dropbox just started to copy…
this is what i when i try to share
Hi everyone, I’m a photographer and use Dropbox to back up and share high-resolution images, especially those edited in the Hypic - Photo Editor and AI Arts. Lately, I’ve been encountering some frustrating problems with uploading and syncing my photos. I typically work with large files, like RAW images or high-res edited…
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…
Hi, I am getting the following error message after clicking the share button, here is the error message Couldn’t complete share We’ve interrupted your sharing activity. For details or to contact support, read our how can i resolve this issue? Thanks
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
Hi There, Renaming a folder triggers a full re-sync, which can take days—and if you use Dropbox daily, it often leaves fragments of both old and new folders. Surely it's time for a proper 'Rename Folder' feature that avoids re-syncing every file. Even if it's only implemented on www.dropbox.com - we’d take it! Cheers
Device Mac 2023 Operating System/Browser (if using the web) Mac OS Sequoia 15.6 Syncing Status Up to date Question or Issue Can I insert a link into and Excel file on Dropbox that opens another Excel file on Dropbox? If so, how, and do I need to shorten the url to insert it?
but there is only one user, me. This document hasn't been touched in months. Can someone advise or help fix? Thanks
Device MacBook Air M4 2025 Operating System 15.2 (24C2101) I recently upgraded from an ancient MacBook Air and had to re-link Dropbox with Finder. There was a lot going on in the office that day and I thought someone said to just select the folders I wanted to "make available offline" - so I only selected a couple of my…
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