Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I posted a short music piece with my new Dropbox account. When others access the file they see a "shared by" of some other person. If you click on it you go to their Dropbox account. Several people have accessed the file but this is the only name that shows up there as though this is the person who made the file. How can I…
Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue I have collegue who "own" a Dropbox and have been invited to it. I have the free version of dropbox so limited space for files and folders. The question is how to avoid filling my space…
Hi, New user here. I am trying to share an image in a YouTube comment. I know how to create a link and post it in a YouTube comment. The problem is - how do I exclude everybody who clicks on the link from seeing the whole folder and other folders of images when I only want them to see the one linked image? TIA for any…
Hello, Suddenly today most (except a couple?) of my files in Camera Uploads folder got renamed to just HH:MM:SS removing the date whatsover from the filename. This included not only latest files but also older ones that were in this folder for long time. Not sure what triggered this action, but I can see all of those were…
Trying to transfer some files to a client via Transfer - going incredibly slow or not at all. This just started happening this evening - I have 2GB speeds. Usually takes about 30 seconds to a minute - showing 19 hours for 4GB.
Hi I have an iphone and when receiving images from workers I usually upload to dropbox, click on rename and edit it then upload. Now it won't allow me to rename, it still "says" rename there but it doesn't work, So when it picks up image from text it says Attachment, I can't upload more than one as it shows as a duplicate.…
We use Dropbox as a file server for small 4 user company spready across the US. We have run into an issue where PDF's uploaded by one user are not visible by other users. We waited over the weekend and other users are still not able to see the file. The status icon displays as synced. The file name is "25-05-28_2070 Google…
Question or Issue How can I move from JustCloud to Dropbox?
Device (Dell G7) Operating System/Browser (if using the web) (Windows 10, Chrome) Question or Issue The new UI for the Web Version is horrible. Nothing was wrong with the previous version. Now when I go to create a New Folder I get a different looking window, once I input my folder name I can no longer simply hit enter to…
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