Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device OSX Mac Mini Operating System/Browser (if using the web) MacOS Sequoia Dropbox App Version (if using the app) 231.4.5770 Syncing Status Up to Date Question or Issue I recently used the OS X Migration Assistant moving from a Mac mini M2 to a Mac mini M4. I left my Dropbox account as-is and let Apple do the migration,…
Hi, I am paying for the dropbox essentials plan, however I am unable to: - Download ANY file - Sync my computer AT ALL What is going on? is someone able to help? I have been trying to solve this problem for days. Thank you
Hello, my Dropbox sharing activity is disabled. I must've shared some high traffic / copyrighted materials a few years back but at this point I couldn't even tell you what it was. Could I get some help with reinstating shared links on my account?
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A
Hello. I have a 2Tb Dropbox account. My SSD drive failed in my desktop. It does not contain the OS, so the desktop is fine. I am replacing this SSD and want to re-sync FROM the cloud back to this SSD - and then keep both synced all the time. How do I do this? Thank you.
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
I can not edit the description of my file request or create a new file request in from the sidebar like I used to. I have tried on both my phone and PC Dropbox websites.
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
My computer crashed and I had to re-install dropbox. When I did so, the default sync preference was already set to "online-only." Now I cannot switch those files to be "available offline." They are stuck in the cloud. Two related issues: 1) For some reason upon re-install, in explorer the "right click, context menus" for…
I have a recipe test group who are uploading videos to my Dropbox. They are now getting messages their Dropbox is full despite it being loaded to my account. Is there a way to avoid the the folder not using up their accounts space? I have a large plan and they are all videos, but I still have a lot of content to be shared…
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