Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Every time that there is some issues with dropbox or I need to reinstall macos, I have to go through the painful experience of re-downloading all files stored on dropbox locally, because I want to have them available offline, as well as online. I am talking about files that are already on my local drive, but are not going…
Device Macbook Pro M1 2021 64gb RAM Operating System/Browser (if using the web) macOS 15.3.2 Dropbox App Version (if using the app) 229.3.5074 Dropbox Plan Plus So I'm thinking about opting out of File Provider. I'm a design engineer and music producer. So I'm using a lot of "offline files", such as: * Figma – downloading…
Dropbox App Version 438.2.2 Question or Issue The user's account has been banned due to exceeding bandwidth/traffic limits, and they are unable to unban their account through the provided link. When attempting to use the unban feature, they receive an error message stating it's unavailable. Additionally, they are unable to…
Windows 11. Data is kept on a separately partitioned drive D: on the computer. Is there a way to sync these files with Dropbox so that changes made to these files are also synced to Dropbox, as well as changes to these files made through remote devices such as an Android phone sync back through Dropbox to the local file on…
Scenario, I put a file on my DropBox in a public shared folder. I click on 3 dots and select share, options show it’s set to - anyone with link can view I then share this link ..... example: [Removed as per Community Guidelines] However users don’t get the file or access to it, what they get is an 'window' to create a…
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Dropbox indicates I'm out of space, but that's only true if you count things shared with me. That user has already paid for the space. Requiring all users to "buy-up" based on shared space feels…
Device: ROG GL702VMK Operating System/Browser (if using the web): Windows 10 home v 22H2 Dropbox App Version (if using the app): N/A I'd like to include my Downloads folder into Dropbox. Just today I needed to access a file that was saved into my Downloads folder that I needed to access from my phone. My Downloads folder…
Is it possible to have someone at Dropbox to scan servers to find my sensitive information that was uploaded by somebody?
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a hard drive repair. This has resulted in many duplicate folders…
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device - only online - using Windows 11
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