Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device Computer using AMD Ryzen 5 5600X and 32 GB RAM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox Online Syncing Status I use Dropbox.com exclusively Question or Issue I am trying to share a file and get the message "We’ve interrupted your sharing activity because…
We use dropbox for education. Many students need files. Suddenly we get a hundred messages that we cant access our class files! Guess what? Dropbox had disabled our sharing and they didn't even give us any warnings or notice! Worst part: Their pathetic customer service!!! We chatted live and they weren't able to give any…
Until Today, a link like below has been working, but is no longer doing so. Is this a temporary issue with Dropbox and dropboxusercontent.com or did something permanently change? [link removed by moderator] Please advise, we have thousands of people relying on this feature for loading video into players like Video JS.…
Ever since Dropbox has moved to the sci/fi format for generating links, I've been running into a constant issue of the url links becoming so ridiculously long that websites with linkfilters will destroy the address, rendering them unusable. I used to be able to scrape by with finding ways to generate the old, far shorter…
Hi I am trying to sort out cloud storage for my photos. They are on Apple Photos on a Mac running Sierra 10.12.6. I already have an external harddrive on which they are regularly backed up. What I want to do is copy all of my photos and videos and have them on a cloud. I want to export them in albums/ year groupings and I…
Devices are a HP pavilion desktop and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Status Dropbox is running OK on the desktop and I loaded DropBox on a new HP laptop this morning I can see the files in dropbox folder of…
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue Syncing is not working. Says it is up-to-date but some new folder/files on Desktop not in Dropbox.
I'm trying to copy some photos and an InDesign file from a Dropbox folder to a Google Drive folder and am getting an error that says "this file has properties that can't be copied to the new location" and asks me if I'd like to remove those properties and continue or cancel the copy action. I've found quite a few answers…
I am a beginner and the sole user. I have set all of the files on my desktop (DT) to "online only". The problem is when I delete a file on my DT it deletes it on the Dropbox Cloud (DC). The files on my DT take up less space than on DC but I want the clutter gone. Many hours have been wasted on tutorials and I have noticed…
Hi, I am getting the following error after clicking the sharing button I have no idea what happened to it as it has been a long time since I last logged in to Dropbox Couldn’t complete share We’ve interrupted your sharing activity. For details or to contact support, read our how can i resolve this issue? Thanks Device HP…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
