Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
I can not edit the description of my file request or create a new file request in from the sidebar like I used to. I have tried on both my phone and PC Dropbox websites.
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
My computer crashed and I had to re-install dropbox. When I did so, the default sync preference was already set to "online-only." Now I cannot switch those files to be "available offline." They are stuck in the cloud. Two related issues: 1) For some reason upon re-install, in explorer the "right click, context menus" for…
I have a recipe test group who are uploading videos to my Dropbox. They are now getting messages their Dropbox is full despite it being loaded to my account. Is there a way to avoid the the folder not using up their accounts space? I have a large plan and they are all videos, but I still have a lot of content to be shared…
I open Dropbox, select share for one folder, write an email and it say "The sharing could not be completed" but nothing about why. It's a simple folder only with Word docs with pictures in with food recipes, so how do I get it to work? The email address I want to share with, I've never written to before and the first time…
I work for a company that provides healthcare courses (the photos in the presentations may be the issue) but we rely on sending dropbox links to delegates on our courses and I keep getting the following: Can’t share file. "We’ve interrupted your sharing activity" error. For some reason can't share my files anymore —…
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive…
Dropbox Plan Family Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone Question or Issue Can't share a link or manage permissions in Dropbox as an administrator yet other team members can.
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.