Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I have been using dropbox for a few years but due to running out of harddrive i've opted to save the cloud. now I'm having trouble downloading anything. I managed to download an existing excel file but i cannot save the updated version to the cloud. I understand that i have to learn a different way to download and save so…
Windows 11 Syncing status: "Up to date" I can't share all my files. Perhaps it's due to some kind of violation? I'm not sure, but I can't create any share links. What should I do?
Question or Issue As stated in the email received with the subject above: "Your current account bandwidth limit is 20.00 GB and your current usage is 20.04 GB." That does not seem like a huge overconsumption and is probably due to a mistake on my side. However, when trying to remove the suspension with the link provided, I…
Device Windows PC Operating System/Browser (if using the web) Windows 11 Hopefully someone can help with this. I have a full offline sync in place with dropbox. I had a large number of duplicate files within dropbox across multiple Dropbox folders - 145GB worth in fact. With sync paused I deleted this 145GB worth of files…
https://www.dropboxforum.com/discussions/101001014/why-cant-we-shorten-shared-link-urls-on-dropbox/792685 Once upon a time, a user started a discussion about shortening URL. Some two years later. Does the community made progress in being able to work with shorter URL? Do we depend on third parties for doing that? Just now,…
I am using desktop application on windows 10 and have Dropbox Family plan So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing How can i see all the files and folders in windows explorer without having to download all content first.
Integration Affected iOS 26.0.1 Mail and other PDF viewers to Dropbox Device iPhone 15 Pro Operating System/Browser (if using the web) iOS 26.0.1 Mail Dropbox App Version (if using the app) 444.2.2 Question or Issue I've recently upgraded to the iOS 26.0.1 version on my Apple phone and I have lost the functionality of the…
How to stop automaticly opening the new folder when creating one online in Dropbox.
Hello, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that? I understand that there's no option to do that myself, since I'm on the basic plan, but Support can do it for me. If a Dropboxer here could open a ticket on my behalf I would be grateful. Thank…
Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it runs just fine. I save everything to it, and everything just saves automatically to Dropbox. I am the only user of the account. This…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
