Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external hard drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…
Hi, today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB from scratch, which was already annoying, but the worst part came when out of nowhere a lot of conflicts due to selective sync start…
I have Dropbox Plus and am attempting to use it with a parent group as a place we can upload pictures and files that relate to a group our kids are in together. I have made a file within my own account and added the 14 other parents to it for access. We have all been adding pictures and files to it. However, it is now…
Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue As far as I'm aware, it used to be that I would save a file to my Dropbox folder (on my Mac) & it would appear there immediately & then go on to…
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My friend and I are volunteers at an animal shelter, and both use Windows PCs. I take videos of the dogs to be posted on social media to help get them adopted. I am a Dropbox Plus subscriber, she has a Dropbox Basic subs. We are both members of a Dropbox shared folder. When she receives a link that I have uploaded videos…
Maybe this is an already-buried feature like the dl=1 & raw=1 URL parameters available on shared links, but if there could be an option to jump the preview page video player to a specific timestamp it would be very handy. Our current workaround is using the comment-at-a-timestamp feature, but then we need people to open…
If I make online only (see screenshot below) 20k files located in a folder, so that it is going to be indexable in windows searches and fast to be found, do those 20k files really count toward the limit of 300k sync files? Under large-deployments dropbox help I found that they say "used with sync", but it is unclear what…
Device Mac Studio Operating System/Browser (if using the web) MacOs 15.6.1 I spent about 6 hours copying files from my Dropbox folder on external drive "A" to new external drive "B". In the Dropbox app, when I try to change the folder from the old to the new, I get the error "there is already a copy of xxxx" on the new…
Dropbox Plan Dropbox Professional Device Puget Workstation Ryzen B850 R110-S AMD Ryzen 9 9900X 4.4GHz 12 Core 120W 2x Kingston DDR5-5600 48GB Gigabyte GeForce RTX 5070 GAMING OC 12GB Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) None Question or Issue Hello! What is the…
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