Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck…
Can someone provide some sort of explanation why the (Dropbox) 'Request files' function has disappeared from the drop-down menu (Mac). The function is still possible, but now it is buried away and (as far as I can establish) only accessible via a browser. This really makes absolutely no sense whatsoever. If anyone could…
Device iMac Desktop Operating System/Browser (if using the web) Sequia 15.6.1 / Chrome Dropbox App Version (if using the app) not using the app Syncing Status Up-to-Date Question or Issue I am not sure how long this has been going on. I tried to share a folder and I am getting the message, We've interrupted your sharing…
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time
I've seen others posting for help with this in the community forums, so I'm here to try as well. I am attempting to apply for the Learning Program Manger (https://jobs.dropbox.com/listing/7098490/apply) position at DropBox. However, once the application is complete, when I click Submit Application, nothing happens. It does…
Device ThinkPad X13 Operating System/Browser (if using the web) Windows 11 Business Dropbox App Version (if using the app) 232.3. 5889 Syncing Status "Up to date" Question or Issue I created a new folder in my DropBox and moved some files to it. I then tried sharing it with a colleague but got the message that sharing was…
Question or Issue Hi. I am working on a project that involves putting numerous .pdf documents in a folder. (A mini library of sorts) My question is how to allow readers to access a specific file vs. accessing all files in the folder without having to share links for numerous documents. That is, readers may want access to a…
I have the same problem, and it's been over 5 years. I've tried to find the reason, but I've never been successful.
I've used the desktop app dozens of times to transfer or share documents, but suddenly, my recipient is getting an error message that says the zip file is invalid. The folder I'm trying to share is the one at top. As you can see, the blue icon looks different than the others, but I'm not sure why or what it means. Thanks…
I just copied all the files and data over to a Optiplex 7070. I have a folder for dropbox with files that I sync with dropbox on the web. Since the move I cannot access the local pc files unless I am logged into Dropbox.com. The files I cannot access have a file box icon over top the original icon for the particular file.…
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