Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
I am encountering a 503 Service Unavailable error when trying to fetch files from Dropbox shared links programmatically using the fetch() API in my web application. The same link works fine in a browser, but fails when accessed through code. I have already converted the link to use dl=1 for direct downloads. This error…
Question or Issue I am working on MS Word docs and Excel docs on my two laptops. I keep all my documents in shared Dropbox folders. When I edit any doc in one laptop and Save it, even Save As, and then close it -- the old, unedited version is the only one that will open on the other laptop. It does not matter which one I…
MacBook Pro M1 16" 2021 Dropbox version 230.4.8797 "Everything is up to date" This was most likely triggered by recently using an old computer that hasn’t been used for a while. But regardless of that, I don't understand why Dropbox would create empty copies of online-only folders on my (current) machine. The most…
If I delete my personal Dropbox after canceled professional plan, will all shared links, viewing or editing , be deleted after 30 days?
Question or Issue Hello everyone, I use Dropbox to upload files to different services via HTTP requests. Before that, everything was fine and worked. But, a couple of days ago, I started getting an error from the service "An error occurred downloading file https://dl.dropboxusercontent.com/scl/fi/.../....mp4. The server…
I know this probably has been asked before, but I have Dropbox on both my phone and laptop. I drowned my phone and the new phone set up via google restore has Dropbox loaded but I don't recognise the interface and cannot figure how to set it it up to see my existing folders and files. All the prompts on the phone interface…
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact…
HOW CAN WE NOT HAVE "CREATION DATE" ? WHO THINKS "MODIFIED DATE" IS KINDA KOOKEY?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the…
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