Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi - I can't seem to unshare a folder. The option to Unshare isn't there when I click on Settings. It should be in the bottom left of the window. I may have given access to a nested folder back in the day. And I may have created a link to a file/folder. But I have hundreds of folders so I can't go through them all…
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
Hey! This is a very recent issue for me, it was fine before Every time I open a Dropbox link to a file that's already synced on my computer, I get this annoying popup saying the file is already synced (screenshot below). Can we please get a "don't show this again" option? It's super annoying when you're opening links all…
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck…
Can someone provide some sort of explanation why the (Dropbox) 'Request files' function has disappeared from the drop-down menu (Mac). The function is still possible, but now it is buried away and (as far as I can establish) only accessible via a browser. This really makes absolutely no sense whatsoever. If anyone could…
Device iMac Desktop Operating System/Browser (if using the web) Sequia 15.6.1 / Chrome Dropbox App Version (if using the app) not using the app Syncing Status Up-to-Date Question or Issue I am not sure how long this has been going on. I tried to share a folder and I am getting the message, We've interrupted your sharing…
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time
I've seen others posting for help with this in the community forums, so I'm here to try as well. I am attempting to apply for the Learning Program Manger (https://jobs.dropbox.com/listing/7098490/apply) position at DropBox. However, once the application is complete, when I click Submit Application, nothing happens. It does…
Device ThinkPad X13 Operating System/Browser (if using the web) Windows 11 Business Dropbox App Version (if using the app) 232.3. 5889 Syncing Status "Up to date" Question or Issue I created a new folder in my DropBox and moved some files to it. I then tried sharing it with a colleague but got the message that sharing was…
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