Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I just started using Backup with my external HDD which has 3+ terabytes on it. I started the process on my main computer but since this is going to take a long time (I can’t keep my ****** drive plugged into it all day) I thought about plugging the ****** drive into my other computer, which also had Dropbox on it, and…
Question or Issue How do I make online only when the option has disappeared as dropbox has stopped syncing?
Device (Dell XPS 15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 232.4.5926 Syncing Status - Up to Date Question or Issue When saving a pdf to my dropbox folder I receive a message asking me to confirm removal of the document that I want to save? Again - this happens when…
I, like many other submissions in this community, have started a huge sync which I do not want. I my case I am trying to upload ca 1TB of files, but not sync them. Many of these, ca 1/2, were already on Dropbox, so all I wanted to drop them into Dropbox. And to get a message "it already exists, do you want to overwrite…
Device 2015 MacBook Pro Operating System/Browser (if using the web) Mojave Question or Issue I deleted folders to free up space but, since shared folders still take up storage, I need to leave those shared folders. But since I can no longer see them in my 'deleted files', how do I leave them?
Question or Issue How do I stop Dropbox backup from automatically backing up a file I'm working on?
Dear Dropbox Support Team, I hope this message finds you well. I am reaching out regarding a set of files that were unfortunately deleted from my account. These files were videos and pictures from my honeymoon in Dubai, taken during a skydiving experience with iFly Dubai. They were originally shared with me via Dropbox,…
Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As this only affects new files, I also went to the root Dropbox folder in Finder and set it to Make available offline via the right-click…
Application Affected File viewing Device Macbook Air Operating System/Browser (if using the web) macOS Tahoe 26.0 Dropbox App Version (if using the app) - Question or Issue When installing the Dropbox desktop app on my new computer, I accidentally selected a single folder and now I can't see my other folder in the app. How…
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
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