Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I’m moving out of the country and it’s not practical to take my 6 TB external hard drive with me, so I signed up for Dropbox as cloud storage instead. I chose the 2 TB plan since I’m not even close to using that much space on my drive. As I started transferring files, I noticed a bunch of different icons appearing in…
I have Dropbox (now version 233.4.4938) as an app on macOS Tahoe 26.0.1, but the issue has persisted across many versions. I regularly want to upload new photos from my iPhone SE, now version iOS 18.6.2. When I enable Camera Uploads (under Preferences > Backups), the first time I connect my iPhone any new photos do get…
With Windows 10 coming end of life many are switching to Ubuntu - whats the ETA for putting this functionality in Ubuntu dropbox app for online-only?
Hi, I recently received a shared folder from my employer that is 18GB in total size, because it warehouses several thousand files. While only a small percentage of those files are totally pertinent to my work/projects, I am completely unable to view/access the folder. Since I was assigned a basic/starter 2GB Dropbox…
Hi, A file or folder is downloaded from my desktop into Dropbox. I use colors etc for files and folders on my desktop, but they do not show in Dropbox. For that reason I prefer to work on my files and folders on my desktop. Is there a way to refresh a file or folder in Dropbox, without uploading it again to Dropbox. In…
Device Redmi Note 13 Pro 5G Operating System/Browser (if using the web) Android Dropbox App Version (if using the app) Chrome browser Syncing Status ("Up to date", "Syncing Paused", "Syncing 3 files" etc.) Question or Issue I haven't used my Dropbox account in years. I'm trying to do some work with ChatGpt on an app I had…
Devices: HP Elite 8200 - Win 10 Pro Dropbox Desktop App Version: 233.4.4398 Dropbox Acct: Paid, 3TB We have four identical computers all with the Dropbox Desktop App signed into our account. We have an "Archive" folder which is set to online only (because it is massive and we don't want all these files on our HDDs unless…
Hi everyone, I’ve been using Dropbox on my Windows 11 laptop without any issues until recently. Now some of my files are stuck with the blue syncing icon and never finish uploading. I’ve tried pausing/resuming sync, restarting Dropbox, and even reinstalling the desktop app — but the same issue keeps coming back. My…
After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!
Device Macbook Pro Operating System/Browser (if using the web) Mac OS 26 Tahoe (same behavior on previous Mac OS) Dropbox App Version (if using the app) 232.4.5988 Syncing Status Cannot sync due to permission(s) issue. Question or Issue Over 100 files cannot sync/upload due to permission issues. Have changed folder and…
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