Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I set my sync preferences to offline but Dropbox keeps downloading the pictures with 'Available when online' as the default: Device: iPhone 15 Operating System/Browser (if using the web): Windows 10 Dropbox App Version/Browser Version: App 426.2.2 / Windows 238.4.6075 Question or Issue How do I change it so that it…
Device M4 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.7.1 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Synching... (does not say how many files) Question or Issue As of the last update to the dropbox app (Sept 27) synching is hanging and/or extremely slow. The files that need to…
Russia has shut off virtually all social networking applications in Ukraine. If I share a directory with my fiance through Dropbox will she be able to see it? When she gets an email will there be a link inside it to the Dropbox entry? Has anyone sent files or folders to someone in Ukraine?
Question or Issue Why can't I share files and folders?
I looked up how to sync here on DropBox, but it looks like they still have the same instructions as it worked years ago. I have a brand new laptop and when I right-click on any of my Windows folders, I do not get "Quick Actions" or "Sync." I get a bunch of others, none of which is sync. I used to be able to sync things in…
Device iPhone 17 pro max Operating System/Browser (if using the web) iOS 26 Dropbox App Version (if using the app) 444.2.2 Question or Issue Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New…
Hi, My personal Dropbox account ([removed]) shows 2.64 TB used out of 2.5 GB. The storage page says that the space is used by “Shared files (2.6 TB)” but I cannot see any shared folders in my account. I am not part of any team and I cannot find any shared folders under the /sharing or /share pages, or anywhere else in the…
These are critical pre-sale questions. Dropbox Plan: Free, but buying Plus as soon as I have answers to my questions. Payment Method: Will be card. How did you upgrade?: Will be directly through the Dropbox website) Currently on free plan. Want to up upgrade to Plus for a month, then plan to switch to Yearly if this works…
The client just uploaded information 6 days ago with no problems. However today received the no access warning. What has changed.
Application Affected Dropbox Device Dell OptiPlex 980 Operating System/Browser (if using the web) Ubuntu Linux Dropbox App Version (if using the app) v237.4.5655 Question or Issue I created 2.4M CSV files for a client, and the Dropbox app starting to upload these files. After almost 48 hours of this, I discovered that this…
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