Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Dropbox Plan Dropbox Professional Device Puget Workstation Ryzen B850 R110-S AMD Ryzen 9 9900X 4.4GHz 12 Core 120W 2x Kingston DDR5-5600 48GB Gigabyte GeForce RTX 5070 GAMING OC 12GB Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) None Question or Issue Hello! What is the…
Device Macbook Pro Operating System/Browser (if using the web) Tahoe 26. Question or Issue I have a student worker with whom I share one folder. She says she was working on Saturday, but when I received the summary it doesn't show any work on Saturday. How can I view the exact days and times she accessed that folder?
I received a pop-up dropbox notification to share with a "Losurdo Inc". I never received one from someone I don't know or action I didn't make. I pressed it to see what it was but it popped up and I deleted it. It remained in activity and recent files without the 3 dots. All my other files have them so I can delete. The…
HI Just wish to know if there is any way to clear unwanted/dead viewed links form the viewed links list
Application Affected Dropbox Desktop Device Dell Vostro 3520 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Hi, My Dropbox desktop app is apparently stuck syncing at one (or several) particular file(s) and consuming a good amount of CPU. I've been checking different…
I am in the process of moving completely away from all things Microsoft and building devices around Linux/Zorin systems. I rely a lot on Dropbox for cloud rather than local storage and am extremely disappointed to see that I cannot use the online only storage option in Zorin, thus my ****** drive fills up before I can…
Device Acer desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Syncing Status Up to date Question or Issue I have only just noticed this and I think it has changed. Scenario A A few folders in my Dropbox are marked with a white tick on a green background. I…
I have been using dropbox for a few years but due to running out of harddrive i've opted to save the cloud. now I'm having trouble downloading anything. I managed to download an existing excel file but i cannot save the updated version to the cloud. I understand that i have to learn a different way to download and save so…
Windows 11 Syncing status: "Up to date" I can't share all my files. Perhaps it's due to some kind of violation? I'm not sure, but I can't create any share links. What should I do?
Question or Issue As stated in the email received with the subject above: "Your current account bandwidth limit is 20.00 GB and your current usage is 20.04 GB." That does not seem like a huge overconsumption and is probably due to a mistake on my side. However, when trying to remove the suspension with the link provided, I…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
