Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue As far as I'm aware, it used to be that I would save a file to my Dropbox folder (on my Mac) & it would appear there immediately & then go on to…
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My friend and I are volunteers at an animal shelter, and both use Windows PCs. I take videos of the dogs to be posted on social media to help get them adopted. I am a Dropbox Plus subscriber, she has a Dropbox Basic subs. We are both members of a Dropbox shared folder. When she receives a link that I have uploaded videos…
Maybe this is an already-buried feature like the dl=1 & raw=1 URL parameters available on shared links, but if there could be an option to jump the preview page video player to a specific timestamp it would be very handy. Our current workaround is using the comment-at-a-timestamp feature, but then we need people to open…
If I make online only (see screenshot below) 20k files located in a folder, so that it is going to be indexable in windows searches and fast to be found, do those 20k files really count toward the limit of 300k sync files? Under large-deployments dropbox help I found that they say "used with sync", but it is unclear what…
When we tried to share a folder we have received a message "Couldn’t complete share. We’ve interrupted your sharing activity". We would appreciate assistance resolving this issue.
Device Mac Studio Operating System/Browser (if using the web) MacOs 15.6.1 I spent about 6 hours copying files from my Dropbox folder on external drive "A" to new external drive "B". In the Dropbox app, when I try to change the folder from the old to the new, I get the error "there is already a copy of xxxx" on the new…
Dropbox Plan Basic Do you have access to the email linked to the account? Yes Hi everyone, I sent a DEM (direct email marketing) campaign via Pipedrive to about 400 contacts. In the email, there was a CTA linking to a Dropbox folder (shared via a public link). At first, the link worked correctly — but after a few hours,…
Dropbox Plan Dropbox Professional Device Puget Workstation Ryzen B850 R110-S AMD Ryzen 9 9900X 4.4GHz 12 Core 120W 2x Kingston DDR5-5600 48GB Gigabyte GeForce RTX 5070 GAMING OC 12GB Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) None Question or Issue Hello! What is the…
Device Macbook Pro Operating System/Browser (if using the web) Tahoe 26. Question or Issue I have a student worker with whom I share one folder. She says she was working on Saturday, but when I received the summary it doesn't show any work on Saturday. How can I view the exact days and times she accessed that folder?
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