Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hello, I’m a new Dropbox user. I’m trying to use Dropbox for my company, and I was invited to a shared folder that’s already part of a paid plan. However, when I try to open it, I get an “Access Denied” message saying that my storage is full and that I need to upgrade to 2TB. As far as I know, I should be able to access…
Hello all, I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article. Everything seems fine on my end. Plenty of room in my dropbox Have cleared any possible files that might be misinterpreted as bad once…
I sent a link several months back that has since expired. I am not sure what specific file was shared with this link, so I am trying to figure that out. Is there a what was shared with an expired link that I created? Ideally if I am the owner and click the link, I can reactivate it or see the folder/file associated with…
I use drop box for storage and sharing with friend can will I still be able to to do it after all the changes
Hi, How do I link a specific pdf page, opened in dropbox.com, to an Excel cell? I've tried adding '#page=page number' and '&page=page number' at the end of the link, it didn't work (example and screenshot below). https://www.dropbox.com/sc--------------------------------t=8pmkuh87&dl=0#page=3 I'd appreciate the help. Thank…
A year ago a folder full of photos was shared with me. These are not mine but they count toward my storage quota and exceed my allowed space. If I delete them, will they be deleted from the person that shared them too?
Hi guys, I am trying to stop Dropbox Desktop from uploading my photos and videos from my desktop. When I go into Preferences > Backups > Camera Uploads, the only two option I get are "upload photos only" or "upload photos and videos". I do not want to upload any photos or videos. There is no option to turn this off. Am i…
Device Dell Operating System/Browser (if using the web) Windows 10 Pro Question or Issue I set up a File Request for members of our alumni group to upload reunion photos and I received several emails from Dropbox that various photos had been uploaded, but when I tried to view them in Dropbox only photos from one of the…
Device Samsung Galaxy Z flip 7 phone 2025 Operating System/Browser (if using the web) Android 16 Dropbox App Version (if using the app) 446.2.4 Question or Issue It just gets stuck saying, waiting to upload. I've contacted my phone provider and they have assured me, repeatedly, that is not a problem on their end. I've…
Question or Issue I have a lot of data on Dropbox related to my research. I would like to keep a back up somewhere other than Dropbox. All recommendations on the internet suggest that I make the folder available offline (i.e. save it to local drive) and then back it up to external drive. Unfortunately, my computer's hard…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.