Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hello, We used to be able to set a password or expiry time for shared files and folders in Dropbox Family. Now this this has been disabled with a prompt to upgrade to "Dropbox Professional". Have certain features been removed from the Dropbox Family plan ? Given that I'm on a "Grandfathered" plan (not sure that's the right…
Hi I’m having some issues with Dropbox sharing. When I was trying to share a folder , I received this message: "We’ve interrupted your sharing activity. For details or to contact support, read our help center article." The folder is just a regular project folder I’ve shared before, and I’ve already tried refreshing,…
As a content creator, I frequently collect video clips and photos to demonstrate examples of my discussions. However it may be weeks, or even several months before I am ready to use those files. There is no way for me to remember the source, the circumstances, the story and/or details around those files. Rather than…
Device Lenovo IdeaPad 5i (maybe 9 months old and bug free) Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app) I'm using Chrome browser, but fwiw my Android phone app is v.446.2.4. I'm most interested in getting sharing via browser sorted out, but fwiw I'm likewise having no luck…
I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop.
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
When uploading or moving files to a folder that share a name, it'd be nice for an option that just renames them all by adding a number or something instead of only asking to replace them.
Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or Issue Hi folks, I'm collaborating on a project with a colleague and we're constantly uploading different files to several folders within a shared…
Hi Dropbox Team, Could you add a UI feature to select multiple files/folders and export/copy their share links in bulk? This would be like existing bulk actions (tagging/downloading) and help high-volume users. I'm an e-commerce manager who uploads product files to Dropbox and needs to generate share links for 10+ items at…
Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external ****** drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…
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