Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I got an email saying This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate. For more information on…
My pictures on my iphone are automatically uploading to dropbox, but my videos aren't even though I have "upload videos" turned on. I've successfully uploaded smaller videos about 2 min 15 sec, but when I try to upload a 3.5 min video, it tells me "Can't upload file. There was a problem uploading [file name]. Please try…
I'm testing using the shared link pf images (combined with the edited URL via vercel ) to share a dropbox'd file on a bbcode social media. It seems to be working wonderfully and the idea of being able to update the file and have it update on my page without reuploading it to a third host like IMGBB, seems too good to be…
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?
I am on the free dropbox plan, using a Mac with the dropbox app. My ****** drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my ****** drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my ****** drive but none…
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and…
Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation. I’ve tried the…
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
Question or Issue I am having trouble finding and attaching files uploaded to my Dropbox account over the past couple of months. When I log onto Dropbox directly using my web browser I can find the files, and see they they were uploaded. However, when I am attempting to attach these files to an email or through another…
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