Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
When uploading or moving files to a folder that share a name, it'd be nice for an option that just renames them all by adding a number or something instead of only asking to replace them.
Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or Issue Hi folks, I'm collaborating on a project with a colleague and we're constantly uploading different files to several folders within a shared…
Hi Dropbox Team, Could you add a UI feature to select multiple files/folders and export/copy their share links in bulk? This would be like existing bulk actions (tagging/downloading) and help high-volume users. I'm an e-commerce manager who uploads product files to Dropbox and needs to generate share links for 10+ items at…
Device M2 Macbook Pro Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue I've got a folder of files that I store on an external hard drive that I'd like to have constantly syncing to dropbox so that I can easily share them while on the go etc with…
Hi, today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB from scratch, which was already annoying, but the worst part came when out of nowhere a lot of conflicts due to selective sync start…
I have Dropbox Plus and am attempting to use it with a parent group as a place we can upload pictures and files that relate to a group our kids are in together. I have made a file within my own account and added the 14 other parents to it for access. We have all been adding pictures and files to it. However, it is now…
Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue As far as I'm aware, it used to be that I would save a file to my Dropbox folder (on my Mac) & it would appear there immediately & then go on to…
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My friend and I are volunteers at an animal shelter, and both use Windows PCs. I take videos of the dogs to be posted on social media to help get them adopted. I am a Dropbox Plus subscriber, she has a Dropbox Basic subs. We are both members of a Dropbox shared folder. When she receives a link that I have uploaded videos…
Maybe this is an already-buried feature like the dl=1 & raw=1 URL parameters available on shared links, but if there could be an option to jump the preview page video player to a specific timestamp it would be very handy. Our current workaround is using the comment-at-a-timestamp feature, but then we need people to open…
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