Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I have received an email for the third time saying I have been banned from sharing for exceeding bandwidth limit. I had no idea such a restriction existed. I have a basic Dropbox account, but have built up a capacity of 13.2Gb owing to hardward deals I have bought in the past that has increased my allowance. I have used…
Dropbox Plan Plus Are you a Team Member or Admin? No. I own the account. There is no Admin, and there are no Team Members Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Not that I'm aware of. Question or Issue I created a new folder. It is not within…
Without my knowledge, Dropbox synced all of my personal files to its system and now I'm over limit. I do not want to lose my files so how do I get my stuff back to my computer and off dropbox so they don't get destroyed?
Hi! I have this error with my Dropbox when I was testing the file sharing feature after trying to revive my Dropbox after a while. I'm on the free plan at the moment. Earlier, I had a notice saying. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and…
Hi. I almost don't use my personal dropbox account and yesterday I got this message "We’ve interrupted your sharing activity. For details or to contact support...". My free account can't contact support and have no other details. Does anyone have any idea on how to solve this? Thanks! Luiz
Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Question or Issue This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!?
Dropbox Plan Basic Device Acer Laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Files kept in Dropbox folder on each PC laptop Question or Issue Most of the file shortcuts on one of my laptops have stopped working. They have no associated icon, and when double-clicked,…
I’m looking for some guidance on the best way to set up a streamlined upload flow for multiple clients. Goal I’d like to have a single upload point (for example, one shared link or form) that allows multiple clients to upload files without logging in. Ideally, when they upload: * They provide their email address or name *…
I got an email saying This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate. For more information on…
My pictures on my iphone are automatically uploading to dropbox, but my videos aren't even though I have "upload videos" turned on. I've successfully uploaded smaller videos about 2 min 15 sec, but when I try to upload a 3.5 min video, it tells me "Can't upload file. There was a problem uploading [file name]. Please try…
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