Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi. I almost don't use my personal dropbox account and yesterday I got this message "We’ve interrupted your sharing activity. For details or to contact support...". My free account can't contact support and have no other details. Does anyone have any idea on how to solve this? Thanks! Luiz
Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Question or Issue This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!?
Dropbox Plan Basic Device Acer Laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Files kept in Dropbox folder on each PC laptop Question or Issue Most of the file shortcuts on one of my laptops have stopped working. They have no associated icon, and when double-clicked,…
I’m looking for some guidance on the best way to set up a streamlined upload flow for multiple clients. Goal I’d like to have a single upload point (for example, one shared link or form) that allows multiple clients to upload files without logging in. Ideally, when they upload: * They provide their email address or name *…
I got an email saying This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic. Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate. For more information on…
My pictures on my iphone are automatically uploading to dropbox, but my videos aren't even though I have "upload videos" turned on. I've successfully uploaded smaller videos about 2 min 15 sec, but when I try to upload a 3.5 min video, it tells me "Can't upload file. There was a problem uploading [file name]. Please try…
I'm testing using the shared link pf images (combined with the edited URL via vercel ) to share a dropbox'd file on a bbcode social media. It seems to be working wonderfully and the idea of being able to update the file and have it update on my page without reuploading it to a third host like IMGBB, seems too good to be…
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the…
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.