Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the…
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and…
Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation. I’ve tried the…
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
Question or Issue I am having trouble finding and attaching files uploaded to my Dropbox account over the past couple of months. When I log onto Dropbox directly using my web browser I can find the files, and see they they were uploaded. However, when I am attempting to attach these files to an email or through another…
Hello, We used to be able to set a password or expiry time for shared files and folders in Dropbox Family. Now this this has been disabled with a prompt to upgrade to "Dropbox Professional". Have certain features been removed from the Dropbox Family plan ? Given that I'm on a "Grandfathered" plan (not sure that's the right…
Hi I’m having some issues with Dropbox sharing. When I was trying to share a folder , I received this message: "We’ve interrupted your sharing activity. For details or to contact support, read our help center article." The folder is just a regular project folder I’ve shared before, and I’ve already tried refreshing,…
As a content creator, I frequently collect video clips and photos to demonstrate examples of my discussions. However it may be weeks, or even several months before I am ready to use those files. There is no way for me to remember the source, the circumstances, the story and/or details around those files. Rather than…
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