Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I used to get emails every time after I uploaded a file to the request and now I do not. has something changed? I have the basic plan.
Whenever I finish uploading my file "Project FLM for Remembered Collaborations. Zip," I am struggling to find a button or something to click so I can make it not show my email when sharing links to random people, especially my YouTube videos about showcasing my work in music or sample packs. I don't want my information to…
I keep trying to add people to a folder and am getting "There was a problem completing this request"
When you "share a folder" all users of that folder can see all of the other users email addresses. This is privacy issue. If I give 500 people the ability to "view" but not "edit" the folder, I don't want all these people to see the other people's email addresses. There is no reason for them to see them. There is no…
Hi - When I try to "Copy Dropbox Link" from my Mac, I get the message "Couldn't complete share We've interrupted your sharing activity." This is only for my work account. My personal account isn't having the issue. I read the "Why has my sharing activity been interrupted?" Help Center article, but none of those things seem…
All of a sudden I'm unable to share/create link for anything - account-wide (including a newly created folder)! I was informed by a person that I'm sharing PDF documents with (mostly scanned PDFs and bank statements) for the past several years (using the same link to the same set of folders) that they're unable to access…
I received a notification. Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I’m not sure where I went wrong. Most of the data/files were created by me using AutoIT and do not contain any malware. I…
Has anyone else run into issues where Dropbox creates multiple “conflicted copy” versions of the same file — even when you’re the only one editing? I love Dropbox for sharing and backups, but the sync conflict problem has been a headache lately, especially with large folders or shared projects. How are you all handling it?…
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
Hello, I’m currently experiencing an issue with my Dropbox account. Whenever I try to generate or copy a sharing link for one of my files, I receive the following message: “We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy.” I’m not sure what exactly caused…
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