Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in…
Device (Mac mini m4 / iMac m1 etc.) Syncing Status Up to date Question or Issue Hi all, my team and I are using dropbox via the integrated app system in the Mac finder. We have been using this for years with little to no issues, until last week we started having an issue where team members would upload or edit files, and…
I have run out of space on iPhone due to excessive photos. I want to move my photos to dropbox. Photos are on iCloud. What steps do I take to move the photos from my iCloud account to my dropbox account? Both are on the cloud. The iCloud photos are accessible on my macbook. I tried dragging and dropping and that didn’t…
For the company I work for, I created a shared DropBox folder back in 2013. I setup a Bitly shortened link for it so that anyone with this link can download and copy from our DropBox. They can not edit or upload. I will not post post the link here. Today I clicked the Bitly link and got a DropBox error page. I logged into…
Generic PC Win 11 desktop Windows 11 Latest version Syncing Status: Up to date (no local files) I've been paying for Dropbox since 2012 - I have .75 TB stored in my Dropbox. It usually works well - I had a hard drive failing and was not able to move my Dropbox to another drive after 3 days trying with the move feature, so…
I use Dropbox on my computer to backup my work files which include my 3D renders that consist in a png sequence (one image per frame at 30 or 60fps), so I have thousands of png images related to renders but dropbox automatically adds them to the camera uploads in my phone app which is extremely annoying because I need to…
Device Mac M4pro Operating System/Browser (if using the web) MacOS 15.1 Dropbox App Version (if using the app) 236.4.5918 Syncing Status Up to date There are hundreds of folders with "selective sync conflict" when migrating my dropbox to the new Macbook pro M4pro. Some of them are empty but some are not. I couldn't locate…
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11, Question or Issue I recently had to set up a new user profile on my PC. I previously had my dropbox folder location set to D: \Dropbox but when set up the new user profile and re-installed dropbox, it changed the location to within the…
Question or Issue I have 2TB worth of space but when I try to upload 769 GB I am told I do not have enough room.
For the last ten years, as described in Really Slow Upload...only Dropbox | The Dropbox Community and https://www.reddit.com/r/dropbox/comments/6n74lu/dropbox_slow_on_fios_gigabit_connection/ Dropbox has been incredibly slow on Fios - as in, less than 5 Mbps. If I simply set a SOCKS5 proxy in the Dropbox preferences so my…
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