Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I looked up how to sync here on DropBox, but it looks like they still have the same instructions as it worked years ago. I have a brand new laptop and when I right-click on any of my Windows folders, I do not get "Quick Actions" or "Sync." I get a bunch of others, none of which is sync. I used to be able to sync things in…
Device iPhone 17 pro max Operating System/Browser (if using the web) iOS 26 Dropbox App Version (if using the app) 444.2.2 Question or Issue Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New…
Hi, My personal Dropbox account ([removed]) shows 2.64 TB used out of 2.5 GB. The storage page says that the space is used by “Shared files (2.6 TB)” but I cannot see any shared folders in my account. I am not part of any team and I cannot find any shared folders under the /sharing or /share pages, or anywhere else in the…
These are critical pre-sale questions. Dropbox Plan: Free, but buying Plus as soon as I have answers to my questions. Payment Method: Will be card. How did you upgrade?: Will be directly through the Dropbox website) Currently on free plan. Want to up upgrade to Plus for a month, then plan to switch to Yearly if this works…
The client just uploaded information 6 days ago with no problems. However today received the no access warning. What has changed.
Application Affected Dropbox Device Dell OptiPlex 980 Operating System/Browser (if using the web) Ubuntu Linux Dropbox App Version (if using the app) v237.4.5655 Question or Issue I created 2.4M CSV files for a client, and the Dropbox app starting to upload these files. After almost 48 hours of this, I discovered that this…
I use DropBox to support my hobbies including YouTube, sewing, embroidery and cosplay. DropBox is a fabulous resource for backing up files and ensuring I don't lose digital assets such as sewing patterns (PDF) and images of my fabric stash for planning purposes. Embroidery machines use fairly unique file types and DropBox…
I'm on DB business and share a folder at: [link removed] My settings are: People using this link report to me that they can view the files but not download them but rather get this image: I'm sure I've done something wrong but no idea what?
Device Lenovo, iPad pro Operating System/Browser (if using the web) (Windows 11, Question or Issue Dropbox has become my favorite cloud storage. I love it. I love how easy it is to find files. But... no matter what I do, I have watched tons of videos, looked in discussion forums, etc.. I CANNOT SELECT MULTIPLE FILES. It is…
I have 2 TB of storage and got to 300 mb of uploaded files and now I can't upload any further. I also noticed that many of the folders I've loaded are stuck in sync status.
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.