Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I need to reactivate a transfer that expired 2 days ago for a client but the button is grayed out. I have the Dropbox Plus trial currently.
I just shared a document with Y. I didn't want them to be able to edit it, but I don't see where I should have set that up before I sent it to them. Now that it's been sent to Y, can I still make that change? thanks in advance for the help
Since 3 days the synchronizing process keeps hanging at around 68gb. It keeps hovering back and forth as i see the data size + time, grow big and small between 1gb. I tried to close, reopen dropbox, reboot. I hope anyone has some tips for me to get out of this loop? On a side note, i've just received this laptop and…
Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. We ran out of space on our work Dropbox network (80TB used). I freed up around 20TB of space and all PC's on the network apart from mine…
hi my dropbox folder is accidentaly moved insiede another folder and now i can't replace in correct position the folder since it says that i need special permission to do that. how can i fix?
If I send a link to one of my folders and the person via the link is taken to the opening page, they find they are confronted with a banner asking them to creat an account. One can clic outside of the banner and it disappears and they have access to the files. But a few people found the banner intimidating and figured they…
Device Iphone 13 mini Operating System/Browser (if using the web) Dropbox App Version (if using the app) newest app Syncing Status Question or Issue I tried to scroll from top to bottom screen within the app, but nothing happens. The app does not refresh at all, in the app settings refreshing on background is active, also…
I currently have the basic plan. I invited someone to join so I have 3 GB allotted to me. I am currently only using 1.12 GB. This shows in my profile. A friend sent me an important file today, and I am unable to open it. I get an error that says I am out of space and I need to upgrade for $11.99 a month. I saw another post…
Dropbox Plan - Basic/Free Device - Mac Studio Operating System/Browser (if using the web). - Mac OS 15.7.2 / Safari Question or Issue I've been using Dropbox for 10 yrs or more and never ran into this problem. I need to share a folder of images and I'm getting this message "We’ve interrupted your sharing activity. For…
Device HP laptop Operating System/Browser (if using the web) (Windows 11) I just posted this but it's not showing up. I shared a parent folder with my VA for photos with 7 child folders inside it. She couldn't access that folder. So I shared one child folder with her and she can open that one, but doesn't see all the…
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