Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I am trying to sync my dropbox account from my old laptop to my new laptop (both Windows 11). However, I noticed that all my files containing code are all empty. I checked these files on the dropbox website as well and they all show 0 bytes. Upon checking the version history, it still shows 0 bytes. These files are all…
Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 updated regularly Question or Issue Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable…
Device Dell Zbook Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6305 Syncing Status Up to date" Question or Issue I was unable to copy sharing link to one of my colleague, of the folder which is already shared and being used in multiple of my devices and shared persons'…
Is there a way to unshare with "one click" files, which have been previously shared with one specific person? A team member has left the team and his access should be removed. However there are dozens of folders that have been shared. So is it possible to unshare them without going separately to each folder?
Device Mac Studio Operating System/Browser (if using the web) Mac OS 15.6.1 Dropbox App Version (if using the app) 238.4.6305 Syncing Status Your Files are up to Date Question or Issue I asked for a File request. When I checked in my dropbox folder it was 103 Gb. The folder size was not increasing anymore, so I thought it…
Device iMac 2019 27-inch Retina 5K Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) v238.4.6075 Syncing Status "Syncing 60,850 files " Question or Issue I recently updated my mac OS to Sequoia 15.7.2. Since that update my dropbox has been stuck at syncing thousands of files…
[Removed as per Community Guidelines] I have been a long-time user of Dropbox without any issues until recently. However, since my subscription renewal on November 27, 2025, I have been facing critical problems. Due to a credit card issue during the renewal process, I updated my payment method to a new card, and the…
When sharing files via Dropbox Transfer or a "view-only" link, the "Continue with download only" button is hidden at the bottom. This often confuses recipients because they think they must log in to download. I wish recipients weren't prompted to log in at all when they just want to download the files. Thank you for…
* I’m using an iPhone 15 Pro Max. When I upload photos I take with my phone, duplicates are created. This didn’t happen before. I turned on the ‘Upload directly from Camera’ mode, but later turned it off. Since then, duplicates have started appearing. I upload each photo manually.”
It makes absolutely no sense that I have to increase my quota in order to access a folder that someone is sharing with me. That quota is already being paid for by the other person. Did you let your CFO design the user experience, because this is absolutely NOT customer obsessed. As a customer, I should be able to access…
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