Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
[Removed as per Community Guidelines] I have been a long-time user of Dropbox without any issues until recently. However, since my subscription renewal on November 27, 2025, I have been facing critical problems. Due to a credit card issue during the renewal process, I updated my payment method to a new card, and the…
When sharing files via Dropbox Transfer or a "view-only" link, the "Continue with download only" button is hidden at the bottom. This often confuses recipients because they think they must log in to download. I wish recipients weren't prompted to log in at all when they just want to download the files. Thank you for…
* I’m using an iPhone 15 Pro Max. When I upload photos I take with my phone, duplicates are created. This didn’t happen before. I turned on the ‘Upload directly from Camera’ mode, but later turned it off. Since then, duplicates have started appearing. I upload each photo manually.”
It makes absolutely no sense that I have to increase my quota in order to access a folder that someone is sharing with me. That quota is already being paid for by the other person. Did you let your CFO design the user experience, because this is absolutely NOT customer obsessed. As a customer, I should be able to access…
Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6305 Syncing Status "Downloading" Question or Issue Since yesterday, my dropbox desktop app has been stuck "downloading" 580…
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Hello, I have a basic dropbox account that I never use. However I have a client that made a folder for me to download files. However I am trying to upload folders to his account/folder and it won't let me because it says I don't have enough space. How can I get around this as I don't want to pay for an account as I never…
More often than not, when I share a link with a client who is not a Dropbox user, they respond to me, asking if I can please share the file with them using a method other than Dropbox because they do not want to sign up for an account. I will then have to send them detailed instructions on how to download the file, because…
Hi I new to Dropbox do I need internet connection to use Dropbox?
I am in this situation now. I have Dropbox business with 3 Tb and I have lots of files... It was fine until last week or so when I tried syncing and it syncs infinite. It starts at about 7K files and I let it run. I noticed that it will be at say 7232 files then it will jump to 7258 then start decreasing. It does this…
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