Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Why do I have to purchase more space if I receive a link from another user and i have no more space in my account?
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact…
How to stop dropbox from taking my screenshots. The solutions privided do not work. There is no way to get the app to load on a mac. Opening the dropbox icon, which is supposed to open the app just opens the folder. The App never opens so the preferences section is never available to fix this screenshot hijacking issue.…
Dear Team, This is to inform you that Dropbox files have been removed from the account [email removed as per Community Guidelines] however, the team is still not able to upload files. We request you to please provide us with the actual storage size currently used in our Dropbox account, so that we can resolve the issues we…
In the past, once I created a folder & uploaded pictures to DropBox, I would click the 'copy link' button. I would then open my email client, start a new email & paste the DropBox link in the message. I then changed the end of the link from 0 to 1. When the recipient clicked on the link, they would get a message to…
Hello! I had used a Dropbox account for my old employer but no longer work for them. I was not a part of a "team," and instead just had access to folders and would upload files from my account to these folders. I also created folders within these shared folders. My employer had paid for the Premium plan, so after leaving,…
Device mac mini Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) Syncing Status up to date Question or Issue Hello, Same issue as many others - "we've interrupted your sharing activity". I've read through the articles and nothing applies. None of my files have changed, it just…
I am trying to sync my dropbox account from my old laptop to my new laptop (both Windows 11). However, I noticed that all my files containing code are all empty. I checked these files on the dropbox website as well and they all show 0 bytes. Upon checking the version history, it still shows 0 bytes. These files are all…
Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 updated regularly Question or Issue Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable…
Device Dell Zbook Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6305 Syncing Status Up to date" Question or Issue I was unable to copy sharing link to one of my colleague, of the folder which is already shared and being used in multiple of my devices and shared persons'…
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