Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
I work togheter on an InDesign file with another user. Unfortunately from my side the .idlk (lock)file is not syncing so he can just open it at the same time, change it and we get conflict files. From his side it's working fine (I can see the .idlk file when he has the InDesign document open). I had a chat with technical…
I want to recover a older link but when i open the link says: “This link doesn't work any more” Is very important to enter to that link because it has the recipes of my granfather that is no longer with us. Please help me Question or Issue Urgent: I want to recover a older link but when i open the link says: “This link…
I am using the basic plan of Dropbox as for my personal/professional use I have another cloud provider. As one of the clients has a payed plan on Dropbox we are using your services for their projects. The problem I am now facing is that even though they have a payed plan the files I am uploading to their shared folder is…
Hi Dropbox Support Team, I hope you’re having a good week. I am reaching out because I’ve been having some trouble sharing folders on my account recently. I have checked the Help Center for a solution, but I haven't been able to get it working yet. As a paid subscriber, I would really appreciate it if you could take a…
Application Affected (Dropbox not uploading video) Device (Laptop_PC ) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (Last version) >> full Customer 2Tb Question or Issue Explorer sees all removable storage, also the Neo as G: once connected Dropbox ignores only the NEO…
Hello, I manage my passwords using the KeyPass app which stores them in a file I keep on DropBox to share between my Android phone and my MacBook. I use KeyPassDroid on my phone and KeyPassXC on my MacBook but I only ever edit the password file on my phone. I access it occasionally from my MacBook. The KeyPass app on my…
When I want to create link for view for only people invited, I do not know how to invite them to this link. Please instruct me.
Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 239.4.8301 Syncing Status Indexing - formerly "Synching" Question or Issue I wanted to move the Dropbox to a new larger SSD. Step 1: Copied with Teracopy all Files to new disk, stopped Dropbox, renamed the drive-name of the Disks…
- I am not able to share any content from my dropbox account all of a sudden
Why I'm still getting emails to upgrade my plan because out of space. I got only 350 MB of files and I'm added to a shared clients folder with 400+ Gb which I don't own. Why should I upgrade my plan to have the files which are not in my dropbox?!
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