Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Application Affected Dropbox Device Mac Studio Operating System/Browser (if using the web) macOS 26.2 (25C56) Dropbox App Version (if using the app)241.4.4795 Question or Issue Setting up a new Mac. I've a Dropbox with a few 100 GBs worth of stuff, I want 99% available offline at all times (not short of storage on the new…
Question or Issue I think all my files are being saved locally on my Macbook in the Dropbox folder and not being uploaded/synced to my account. I need to free up space on my Macbook and want these files to be online-only. There are no icons (grey cloud or green tick) by any of my files & I think I've been wasting my…
Question or Issue I have a photography company. Over the years the method of delivering photos to clients has evolved from CD to USB drives and now to Dropbox folders. The problem I (actually my clients) have is some of my clients have complained that they had to purchase a Dropbox account in order to access the shared…
Question or Issue The naming convention on the email notification for a new file upload no longer matches the naming convention settings. The convention worked perfectly for years. Now, the convention reflects code language. Past/correct convention example: Sam Smith_Electric_Bill_January.pdf Current/incorrect convention…
Hi there! I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. Any help…
Device iPhone 17 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 458.2.4 Syncing Status All done backing up Question or Issue I would like to have my Camera Uploads reset so that I can re-upload all photos from my phone taking advantage of the new Live Photos backup feature.
accessing new shared files was easy by opening the email link. Now the admin person has to send a code as well for access. It is very confusing for not tech savvy people and also means the admin person has to be available all the time to send the code. please stop this nonsense or tell me how I can turn it off.
This is still going on? I cannot create a top level folder through Windows file explorer, even though I am the owner of the account? People have been bitching about this for at least a year. Logging in to the website just to create a folder is cumbersome and aggravating. It used to work through explorer, why did that…
Hi, With a dropbox basic account, does a subfolder inherit the permissions of the parent folder? Suppose I make a folder (Folder A) that anyone can view with a link, but within it (Folder B) , I change the permission to "only people invited," will Folder B still inherit Folder A's permissions even if I changed the…
I cannot for the life of me sync my Dropbox to my iPad Pro. This is the only device I use to sync to Dropbox (by connecting an external drive to iPad Pro), so that i keep everything safe. I have been doing this for some time (at least one year) so it’s not a new system, but it has suddenly stopped syncing for the past…
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