Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi there, photo upload from Dropbox iOs app to my Dropbox 1.) only 400 photos "clickable" 2.) more of an issue: once im not in the app or lock mode (iphone) photos/videos wont upload. when will this finally change? i mean google maps also runs in the background and can navigate and up/download data? thanks, matt
My family member and I are trying to share a Dropbox folder for caregiving. The family member has a paid account, and I have a free account. Is there no way for me to upload files to our shared folders without upgrading my account to paid? Anytime I try to upload a file, I get an error message telling me that have…
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Only Question or Issue Hi 32 files in my Dropbox folder refuse to sync. When I click See Issues it pops up a Sync Issues window that keeps…
Hello, I've a personal Dropbox account. I shared the link to someone. He opened it in his work account, instead of his personal account. Now the paper shows his work account as 'opened'. How to remove that? He doesn't want other people who is viewing the Paper to notice his work email address. Please help me.
Hi, I have had this issue several times, when I'm using dropbox in windows explorer and I want to make my dropbox files only available online but by mistake I click on the option to make all files available offline and there is no way to cancel the process. This is very annoying because I don't want to sync almost 3TB to…
Bandwidth limits for Dropbox accounts Dropbox has established the following bandwidth limits for accounts: * Dropbox Basic: 20 GB of bandwidth and up to 100,000 file downloads per day. * Dropbox Plus, Family, Professional, Essentials, Standard, and Business: 1 TB of bandwidth and unlimited file downloads per day. * Dropbox…
Device Android Question or Issue Within the past 6 months, has Dropbox changed the way users upload files through file requests? It seems way more difficult now. The screen acts like we are on a computer. I have to choose the option to upload from computer. Then I have to find my camera. Lastly, I have to actually keep the…
I am on MacbookPro M1 2020, running Tahoe 26.1. I have set the settings in Dropbox Admin to offline is enabled, my personal account is fine but my business account, for which I am admin will not let me switch and gives me "Failed to save. Please ensure the Dropbox system extension is enabled for your account." error.
I realize you are in this business to get users. However, there's a time and a place -- and at the TOP of MY pages, is NOT the place. I am paying to put files here for people to access and my users do not need to be members or, if they are members, they do not need to sign in. Having them be logged in is a complication. SO…
Device MacBook Pro 2022 M2 Operating System/Browser (if using the web) Ventura 13.0.1 Dropbox App Version (if using the app) 240.4.8493 Syncing Status Up to date Question or Issue Hello. I am trying to get all my dropbox files available offline on an external drive. It says the sync is up to date BUT: * The files are 0…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.