Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Device Lenovo X1 Gen 6 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 200.4.8609 Syncing Status Syncing but 1 file is unable to update I have tried to share a folder with 5 others but get "banned member" as a message. Is that them or me? I have tried sharing to some of them…
Help! I feel like I am going crazy trying to figure this out. I have a business account and recently have had trouble creating links so that anyone with the link can view. This is a new issue and one I haven't had before. It used to be so easy to create folders and links to share easily with colleagues but not no matter…
It would be rare or never that I want to let someone download a file I send a link to. Is there a way to disable downloads as the default? (yes, I have a "professional" account)
All my Music files (incl. iTunes) are located: - on my old MacBook Pro (MacOS Monterey 12.7.6): Macintosh HD>Users>myname>Dropbox>My Mac>Music. - on my new MacBook Air (MacOS Tahoe 26.2): Macintosh HD>Users>myname>Music. I need to find a way to let my new machine access the Music>iTunes folder from my old Mac in Dropbox.…
Hi there, photo upload from Dropbox iOs app to my Dropbox 1.) only 400 photos "clickable" 2.) more of an issue: once im not in the app or lock mode (iphone) photos/videos wont upload. when will this finally change? i mean google maps also runs in the background and can navigate and up/download data? thanks, matt
My family member and I are trying to share a Dropbox folder for caregiving. The family member has a paid account, and I have a free account. Is there no way for me to upload files to our shared folders without upgrading my account to paid? Anytime I try to upload a file, I get an error message telling me that have…
Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Only Question or Issue Hi 32 files in my Dropbox folder refuse to sync. When I click See Issues it pops up a Sync Issues window that keeps…
Hello, I've a personal Dropbox account. I shared the link to someone. He opened it in his work account, instead of his personal account. Now the paper shows his work account as 'opened'. How to remove that? He doesn't want other people who is viewing the Paper to notice his work email address. Please help me.
Hi, I have had this issue several times, when I'm using dropbox in windows explorer and I want to make my dropbox files only available online but by mistake I click on the option to make all files available offline and there is no way to cancel the process. This is very annoying because I don't want to sync almost 3TB to…
Bandwidth limits for Dropbox accounts Dropbox has established the following bandwidth limits for accounts: * Dropbox Basic: 20 GB of bandwidth and up to 100,000 file downloads per day. * Dropbox Plus, Family, Professional, Essentials, Standard, and Business: 1 TB of bandwidth and unlimited file downloads per day. * Dropbox…
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