Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi everyone! Everytime we replace a laptop, and do a first time setup of Dropbox, it takes FOREVER for our Dropbox Team folders to sync. Menu item at the bottom is stuck at Syncing. No matter who it is. These are new 16" M4 MacBook Pro laptops. Sequoia macOS verison 15.7.x (a mix) with the latest Dropbox install version…
Hi I was able to download the Dropbox App for my surface pro and setup the backup. After successfully backing up, the dropbox online says my "Desktop" "Documents" & "Downloads" backed up but there are 0 bytes in each folder. I only wanted to back up these three folders. Can someone please help me? Thank you, Emily
Good morning, I have searched but been unsuccessful in finding help for my specific issue. Please direct me to the correct place if I have missed the relevant response. Otherwise, here is my issue. I work across two Windows 11 laptops. It is just me, no teams involved. Regardless I often get conflicted copies in Computer B…
I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&st=wzq01mjv&dl=0 (I tried…
This is very strange, I an the organizer of a family plan, and when I select the photos section appears the family room pics by default. Then I activate the camera upload in my iPhone to see the Camera uploads folder, so after finishing with some folders, go to Photos in the Dropbox app and shows the Family Room pics and…
I have DB 241.4.4853 on Win10 PC. Dropbox keeps Uploading 203,163 files and downloading 5 files, but no progress for days. I do not see any updated DB content on my laptop (my other computer, W11) Dropbox folders. I have very fast PC and light fiber connection 500 MB up and down. What may be the problem and solution? I…
Until recently, all good. Now - share via email inop - recipient either doesn't receive the email, or the link is inop. If I copy the link, attach to an email, then the download is OK.
Hi! Is there any way to share a folder with email (instead of link) but without downloads permission? So only with the capability to view the folder (or files if I share a file) contents. Thanks!
I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was…
Dropbox Plus, I have this note when attempting to share for over a week now "We’ve interrupted your sharing activity" I never received an email or app note about issue. I realized a file I shared may have been corrupted and removed file. Still cannot share. Chat bot is absolutely garbage and every link it gives just loops…
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