Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I discovered (when I happened to look in the "Camera uploads" settings) that I can upload Photos in the original format from my iPhone to Dropbox. Unfortunately, that setting had defaulted to "jpg", so all my photos until now have uploaded as jpg. I would like to reupload all my Photos from my iPhone to Dropbox but I can't…
I am trying to share a folder in Dropbox which I have done several times. I hover over the folder in the Dropbox website and click Share. The Add People box comes up and I have tried adding a name or an email address, and the Share button never becomes active. I am running Tahoe 26.5 on a Mac. I have tried restarting the…
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
Enough is enough. After 10+ same accidents. This happened again - last nail to the Dropbox coffin. I'm the customer since 2011, paid 15 years of subscription and they refuse to fix the essential problem. I'm not risking this again, leaving to MEGA where this problem do not exist. No matter what settings you turn on or off.…
I currently switched to dropbox with multiple users as a team. I have a lot of clients who are also working with dropbox team folders and need to share files with me and my whole team. Currently it is not possible to share a teamfolder with a whole team. My clients need to share this folder with my whole team separately…
Hello everyone, I normally use Dropbox professional but today I am trying to set up a friend's free Dropbox account. I would like to create a file request, but i cannot find the option to do so anywhere. The left side of my dropbox browser window looks like this: Am I missing something? The button to create a file request…
Hi, since 2 days I've problems uploading files. I tried to reboot the wifi and the macbookpro but it doesn't resolve the problem. Please help me.
I have a basic account. I had current usage of 2.52 of 3GB; was told "we've interrupted your sharing activity", which applied to all files. I read the article about why it might be happening. I was urged to upgrade. Instead I permanently deleted several items I had already deleted, in order to "empty my trash". It now…
Hello, Please can I get some help with this persistent problem, it seems like many other users have experienced the same issue. Thank you.
I would appreciate advice on this scenario: I am a solo user. I have Dropbox synced across several computers: a desktop and a laptop that are in my possession, and another desktop at a family house that has been shut down for months. Now someone else needs to use that machine; I will not be present. If sync is initiated on…
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