Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between online-only and local Rebooted my machine Paused and restarted Dropbox sync The only thing I haven’t tried yet is completely…
Someone shared a folder with me and it's making my dropbox too full to be basic account so I upgraded for two-months. IT seems wrong that Dropbox is forcing me to upgrade when someone else, who pays for their account, and shared a folder with me so I can work on a couple of documents for them. Is this right? Is there a…
I want to send some sensitive information, can I use Dropbox Transfer to do that? I have Dropbox Plus, so I cant password protect what I am sending, or add an expiration.
Device Dell Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue I don't know what y'all did recently, but as far as I can tell, it has ruined dropbox. Selective sync no longer actually synchs files, just make stupid cloud icons. Each time I try to access a file, and I have more than 15 GB of…
I need to be able to set a static link on shares that are modified daily. I have a program that automatically updated these shares daily and I now find that the share link also changes with the modification. This constantly changing link is very counterproductive and a hindrance to have to resend the links every time the…
I'm struggling to do something that should be very simple. I have a Word doc that I want to be able to share with people. I don't want them to be able to edit MY copy, but I want them to have their OWN copy that they can edit in Word. How do I accomplish this in Dropbox? I also have a .pdf file that I need to share with…
Question or Issue Can I create a shortcut to go in different folders, so 1 video can show up in different folders?
Question or Issue I installed the dropbox desktop app on a new computer I set up. During the install it asked if I wanted ALL folders/files or just some. I selected a number of folders to be included and proceeded. I now find that I want to add more of the folders on the .com site to the desktop site and have them synch.…
Application Affected Dropbox.app Device MacBook Air M3 Operating System/Browser (if using the web) macOS Tahoe 26.3 Dropbox App Version (if using the app) 242.4.7123 Question or Issue My Dropbox app is not syncing after update of macOS Tahoe 26.3. Message: Indexing…. (for some days now) All files have the cloud-symbol…
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. It's not specific to any one file. I cannot get the link to share ANY of my files. I always…
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