Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Dropbox account suspended for excessive public-link traffic I get this message: “Public links have been temporarily suspended for generating excessive traffic” on shared links. Quick…
Hello, I just now noticed that as a paid user, everytime we send a client of ours a dropbox transfer link with our own branding, it upsells our own clients! With some pop up box about some log in into dropbox. I now that it has a "download only" on the bottom but this is not reseonable. We are users that pay dropbox for a…
I have been using Dropbox for a long time. It worked I never had to change anything from my initial setup. On going from Windows 10 to 11 my camera uploads changed from .jpg to .heic. Most of my use for Dropbox is uploading photos from my iPhone. I have searched through the setting menus on the Desktop App, the taskbar as…
There is a Help article on how to do this. It says "Hover over DropBox icon and choose Ignore..." These instructions are incorrect Misleading article: How to set a file or folder to be ignored - Dropbox Help The instructions for Windows say Right Click & Choose "Don't Sync to DropBox.com", The option is not present on the…
I'm getting extremely slow upload/sync speeds. I know it's not my connection as I'm getting 900mps upload. I rely on dropbox for my business and it's causing me to not be able to transfer files by my deadline.
Just to confirm – On windows Dropbox uses symlink to make a reference to a file when “smart sync” is in effect — so on the first access to that file, the DB (windows) client will fetch the file from dropbox.com. Once the file is downloaded to the client, I can then process the file. After I finish processing the file, is…
I would be happy to see if you can add an option - share the same folders or files to many people in different period of time. It seems to be very useful tool for video selling business.
Been using DropBox for a few years without issue. Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox. For one off file sharing I would not 3d left to be forcing them to install app. Here is sample link [personal information removed per the Community's…
I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead I was shocked to see various flags of files being opened within the last hour that I hadn't accessed! I checked the files and they were only…
Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were shown, but after the update did not show. In this case, the recommendations of the site DROPBOX I implemented, and on this…
Hello. I used to take a screenshot, it would save and I could just paste it into any chat by pressing CTRL+V. Now I can't do that, every time after I take a screenshot I have to go to the DROPBOX folder and then drag the screenshot I want into the chat. How can I get it all back? I don't need a link when copying, I need a…
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