Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
On Windows 11 OS, my Dropbox application does not launch (bunch of error messages). I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted. Installing Dropbox (without uninstalling) does not work either (error code…
Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information. I deactivated firewall and antivirus but the error…
Hello wise Dropbox warriors, So I recently purchased a Macbook Air to serve as a backup/travel laptop. My main machine is an MBP 16. I booted up the MBA using a Time Machine backup so that it effectively became an identical copy of my MBP. The Dropbox folder, with its 200GB or so of files, was likewise copied over. There…
Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
Hi, I am a long time paying customer of Dropbox. I'm very happy with the service. The major reason I have chosen Dropbox over other cloud storage services is the ability for me to sync to an external drive. In my work I often have large folders added to my Dropbox and if it were to sync to my internal hard drive it would…
Hi, The full screen view function of Dropbox on Meta Quest is quite convenient, but there seems to be one drawback: I can't go back and forth between files in the full screen mode. I used to be able to do so in the past by sweeping the blackened area to the right or left, but this functionality seems to be not working…
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
A few weeks ago I migrated from an old Intel MacBook Air (machine no longer available) to an M3 MacBook Air using Migration Assistant. I am currently running Sonoma 14.5 and Dropbox 203.4.4857. I am "eligible" for Dropbox for macOS on File Provider but have not gone through that process. Issues: 1) The Dropbox menu item…
Ubuntu there's no menu for Dropbox, when I right click the App indicator in the top bar (see image) › dropbox version Dropbox daemon version: 195.4.4995 Dropbox command-line interface version: 2024.01.22 › lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 23.10 Release: 23.10 Codename:…
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