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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover, as member of a large ongoing discussion with a number of other professionals who, like myself work in the music industry who are experiencing huge issues with the new file provider version…
Hi Everyone, I signed up for a 30 day Dropbox Plus trial. I already had Dropbox Desktop App (version 207.4.5821) installed on my Win Acer Nitro laptop on the C: drive with a Dropbox folder syncing with my online Dropbox account while on the Basic plan. The files in the Dropbox folder are still syncing fine with my online…
Hi, I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!). Can you pls help? Thanks!
I am very happy with the current Dropbox and can access my dropbox files on the web, on an ipad, on a desktop computer and on an iphone. Why should i install the “new” backup which will undoubtedly have things in error and will lead to user confusion ??
This is a personal Basic account. I am the only user. I have never shared files. I had 3 devices on Dropbox for many years and now would like to add a new device. Projects for which I need to use files that are stored on Dropbox are located on the 4 different devices, but I only need to be able to access files on one…
Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't finish installing. Keeps saying I have no internet connection of my computer is offline. Neither is true. I've only used half…
I just got a new desktop PC running Windows 11. I have two Dropbox accounts (personal and work). The existing Dropbox folders from my old PC were copied onto my new PC. Nothing was synching, and there was NO Dropbox icon in my taskbar, nor on my desktop (after installing Dropbox TWICE). So I uninstalled Dropbox and…
Hello, I have a drobox of about 800gb and when I added a Macbook Pro 2015 to dropbox it has been syncing for about 5 days and still has 750gb to go. My M1 Macbook Pro on the same hardwired network is fully up to date. 1) Even without LAN sync I would have expected it to be way farther along since I have a 1G fiber…
I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My…
We recently upgraded to Dropbox business and I am trying to give guidance to our team members for using dropbox backup to backup key folders from their computers. I cannot seem to figure this out. When I go thru the desktop app / preferences / backup the only folders that are available are shown here. How do I get an…
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